Customer Support Leadership

A company is looking for a Head of Customer Support.

Key Responsibilities

Lead and develop a high-performing support team, including Support Managers and Specialists

Analyze customer feedback data to identify trends and drive improvements in customer experience

Build collaborative relationships across teams and participate in customer meetings to resolve escalations

Required Qualifications

3+ years of experience in a technical support leadership or management role

Minimum of 5+ years of total experience in technical support, preferably in B2B SaaS or EdTech

Proven ability to inspire and motivate teams

Experience in developing and driving metrics-based results

Commitment to equity and belonging in the workplace