Service Advisor

Job Description:

Automotive Service Advisor Location: Power Ford – 1101 Montaño Rd NE, Albuquerque, NM 87107
Department: Service
Employment Type: Full-Time Join the Esteemed Team at Power Ford – Automotive Service Advisor Opportunity! Position Summary: Join one of the most respected and consistently top-performing automotive dealerships in the nation. Power Ford has been repeatedly recognized as New Mexico’s premier dealership, earning multiple Cars.com Ford Dealer of the Year awards, being named a Top Workplace by the Albuquerque Journal year after year, and receiving Best of the City honors from Albuquerque The Magazine on numerous occasions. Nationally, Power Ford is recognized among Ford’s leading service centers for its commitment to excellence, customer satisfaction, and integrity. We’re seeking a professional and customer-focused Automotive Service Advisor to join our award-winning service team. In this role, you will serve as the primary liaison between customers and technicians, ensuring every guest receives a transparent, timely, and exceptional service experience. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where quality communication and customer care are top priorities. Key Responsibilities: Greet customers in a professional, friendly manner and accurately assess their service needs. Create detailed repair orders, verify warranty and recall information, and provide accurate cost estimates. Clearly explain recommended maintenance and repair work to customers, ensuring full understanding and approval. Maintain continuous communication with customers throughout the repair process, providing timely updates on status and completion. Coordinate with technicians and the parts department to ensure efficient workflow and prompt service delivery. Review completed work orders with customers, ensuring satisfaction before vehicle delivery. Upsell recommended services and products based on vehicle inspection results and manufacturer maintenance schedules. Handle customer concerns or complaints promptly and professionally. Maintain high levels of CSI (Customer Satisfaction Index) and contribute to department goals and performance metrics. Adhere to all company policies, manufacturer guidelines, and safety procedures.

Job Requirement:Job Requirements: High school diploma or equivalent required; additional automotive or business coursework preferred. Minimum of 1–2 years of experience as a Service Advisor, or in a customer service or automotive-related role. Strong automotive knowledge and ability to communicate technical information in simple terms. Excellent communication, organization, and problem-solving skills. Ability to work effectively in a fast-paced, team-oriented environment. Proficiency with dealership management systems (DMS) and Microsoft Office tools. Professional appearance and a customer-first attitude. Valid driver’s license with a clean driving record.
Working Conditions: Fast-paced dealership service environment. Frequent standing, walking, and vehicle movement throughout the service drive. Occasional evening or weekend shifts may be required based on business needs What We Offer: Competitive pay plan (hourly plus commission/bonus opportunities) Health, dental, and vision insurance 401(k) plan with company match Paid time off and holidays Employee discounts on vehicles, parts, and services Continuous training and career advancement opportunities
Advance Your Career at Power Ford! If you’re a motivated, customer-oriented professional who takes pride in delivering exceptional service, apply today to join Power Ford’s award-winning team as an Automotive Service Advisor.