Customer Success Manager

A company is looking for a Customer Success Manager to build strong relationships with existing customers and enhance their experience with the platform.

Key Responsibilities :

Serve as the primary point of contact for clients, helping them achieve their business objectives through the platform

Establish and maintain strong client relationships through virtual meetings and industry events

Proactively monitor client usage and identify opportunities for upselling or cross-selling products and services

Required Qualifications :

Bachelor's degree in Business Administration, Marketing, Communications, or a related field

5+ years of experience in customer success or account management in the technology industry, specifically in the legal sector

2+ years of experience in legal and / or legal software

Strong understanding of SaaS business models and software development lifecycles

Ability to work independently in a remote environment with high self-motivation