Help Desk Technician

All Lines Technology is seeking a versatile Help Desk Technician. This role blends hands-on technical work with remote support responsibilities, ideal for someone who thrives in both hardware and customer-facing environments.

Responsibilities

• Deploy and image Windows laptops using Microsoft Deployment Tools.
• Perform manual software installations and ensure proper configuration of devices.
• Provide remote and in-person support to end users, resolving hardware and software issues efficiently.
• Troubleshoot and support common Windows applications, including the Microsoft 365 Suite (Outlook, Word, Excel, Teams, etc.).
• Maintain and update device images and monitor application performance.
• Connect devices to Azure Active Directory and ensure compliance with organizational standards.
• Perform hardware replacements and upgrades (e.g., batteries, hard drives, displays).
• Document support interactions and manage tickets using a ticketing system (e.g., ServiceNow, Jira, or similar).
• Escalate complex issues to appropriate teams when necessary.

Qualifications