Account Manager

Account Manager

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.

About the Role

As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers' success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!

The Account Manager manages PitchBook's core customer relationships. They work to build a sales strategy that leads to expansion, renewals, and customer satisfaction. The Account Manager will be dedicated to finding additional opportunities within current client accounts, addressing client needs on an ongoing basis, and establishing lasting relationships with crucial decision makers.

Primary Job Responsibilities

Achieve sales and retention goals measured quarterly while providing excellent support to clients

Act as primary point of contact and business partner for a dedicated portfolio of PitchBook's core clients via in-person meetings, phone, and/or email

Identify growth opportunities to expand existing user base within a portfolio of accounts to achieve and consistently exceed sales and retention goals

Develop and own the long-term strategy; define growth goals and execution plans to increase engagement and footprint with clients over a multi-year time horizon

Conduct client demonstration sessions designed to highlight how the PitchBook platform addresses the needs of the account and individual end users with a consultative approach

Work collaboratively with designated Customer Success Managers and Customer Success Associates to strategize on account retention and growth opportunities

Go above and beyond to ensure customer satisfaction with business reviews and continual product education

Efficiently and thoroughly manage your pipeline and oversee the end to end sales cycle

Use Catalyst and Salesforce to effectively manage client relationship through client interactions, account mapping, and pipeline and task management

Drive engagement with prospective clients through personally crafted sequences and/or marketing provided materials via Highspot

Use Tableau to effectively manage client relationship through call logging, usage data monitoring, and task management

Use Gong regularly to review client calls, provide product feedback, and self-evaluate

Effectively prospect new accounts as needed, creatively leveraging various channels including events, Salesforce, LinkedIn Navigator, and others

Participate in monthly global account manager meetings to share learnings, success stories, and to improve processes

Adhere to Salesforce best practices and understand the importance of data hygiene and pipeline management

Support the vision and values of the company through role modeling and encouraging desired behaviors

Participate in various company initiatives and projects as requested

Skills and Qualifications

Bachelor's degree preferred

2+ years of sales or account management experience

Proven ability to close complex deals with relevant stakeholders and oversee the end to end sales process

Prior experience with Catalyst, Salesforce, or similar CRM to forecast sales and maintain updated records of client interactions

Excellent verbal and written communication skills with a keen eye for detail

Exemplary presentation skills and comfortable to engage a diverse array of clients

Interest in the private equity and venture capital marketplace preferred

Curious, able, and interested to learn about client needs

Organized with terrific prioritization skills

Self-motivated, persistent, and goal-oriented attitude and can work effectively as part of a team

Possess strong negotiation skills, persistence, and resiliency

Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits + Compensation at PitchBook

Physical Health

Comprehensive health benefits

Additional medical wellness incentives

STD, LTD, AD&D, and life insurance

Emotional Health

Paid sabbatical program after four years

Paid family and paternity leave

Annual educational stipend

Ability to apply for tuition reimbursement

CFA exam stipend

Robust training programs on industry and soft skills

Employee assistance program

Generous allotment of vacation days, sick days, and volunteer days

Social Health

Matching gifts program

Employee resource groups

Subsidized emergency childcare

Dependent Care FSA

Company-wide events

Employee referral bonus program

Quarterly team building events

Financial Health

401k match

Shared ownership employee stock program

Monthly transportation stipend

Compensation

Annual base salary: $100,000-$100,000

Annual on target variable commission of fully ramped representative meeting expectations: $45,000

PitchBook currently has no cap on commission and commission is determined by individual performance

Working Conditions

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous momentsthose hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global officesthat simply can't be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Life At PB

We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It's our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning, and reflecting on what we've heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.