Client Support SpecialistVirtualVocations • Orlando, Florida, United States
Client Support Specialist
VirtualVocations • Orlando, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Client Support Specialist.
Key Responsibilities
Maintain and respond to support / task tickets in the help desk system
Own a variety of client requests from start to finish while keeping stakeholders updated
Create and improve internal and external support documentation
Required Qualifications
2-4 years of experience in software support and / or onboarding services in a SaaS organization
Expertise in managing support ticket queues and driving timely resolutions
Experience interacting with clients and managing client data
Familiarity with help desk ticketing systems, issue tracking software, and CRM software
Experience in technical troubleshooting on SaaS platforms is a plus
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Client Support Specialist • Orlando, Florida, United States
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