Member Experience Specialist

MEMBER EXPERIENCE SPECIALIST (CONTRACT)

Join the ground floor of the first mobile carrier who rewards you for using your phone less!

POSITION : Member Experience Specialist – Noble-izer

LOCATION : New York, NY (In-Person, occasional WFH options as needed)

FULL-TIME / PART-TIME : Full-Time

SALARY : Commensurate with experience, $60-$65k, plus bonus and equity options

START DATE : ASAP

ABOUT NOBLE MOBILE

Noble Mobile is a bold new mobile carrier that pays you to use your phone less, on a mission to put you in control of your time, data, and wallet. It's not just about saving on your bill; it's about making your data work for you. Noble is the first carrier to combine the flexibility of an unlimited plan on the nation’s most powerful 5G network with the control of getting rewarded for any of the data you don’t use. With fair practices, real rewards for using less, and a focus on your future, Noble helps you make smarter decisions - finally, a carrier that values your time and money. Join us as we shake up the industry with transparency, fairness, and a customer-first mindset that puts money in your pocket and power back in your hands.

THE OPPORTUNITY

As a Member Experience Specialist — or what we like to call a “Noble-izer” — you’ll be the voice, heart, and guide for our members. This isn’t just customer service. You’ll be inspiring people to take back control of their attention, helping them understand their phone usage, and supporting them on their path to a more intentional digital life.

WHAT YOU’LL DO

• Be the first point of contact for our members, delivering quick, thoughtful, and empathetic support via phone, chat, or email.
• Resolve billing questions, account changes, and other service needs with a solutions-first mindset.
• Educate members about how to earn cash back for low data use, optimize their plans, and make the most of Noble Mobile features.
• Identify opportunities to support members’ goals around digital wellbeing and connection.
• Help build a culture of attention, presence, and care — one member at a time.
• Continuously learn and grow through training, team huddles, and member feedback.

YOU’LL THRIVE HERE IF YOU HAVE :

WHY NOBLE MOBILE?

At Noble, you’re not just building a brand—you’re building a grassroots movement of financial empowerment. We’re a team of dreamers and doers who have built products from zero to millions of paid users, who believe mobile should work for US, and not overcharge us, sell our data, and melt our brains. As the Head of Member Services, you’ll have the freedom to experiment, the tools to succeed, and the chance to shape a company that’s rewriting the rules. Competitive compensation, equity packages, and a culture that values your voice await.

HOW TO APPLY

Send your resume to careers@noblemobile.com. Tell us why you’re ready to help Noble Mobile change the mobile game.

Noble Mobile is an equal opportunity employer committed to our values of being authentically human, sharing the upside, intense data privacy, integrity & transparency, and of course, giving people money.