Software Account Manager & Technical Support

Job Description

Who we are:
Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $ billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at .

Why work at Brady:
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

What we need:
Brady Corp is seeking a Software Account Manager & Tech Support who will be responsible for providing technical assistance and support to LINK360 users on both the web and apps. Responds to telephone or email queries, isolate problems, and assist user in implementing solutions. Serves as a backup trainer for both new and existing clients in the understanding, implementation and proper use of the LINK360 software and provides training generally via web meetings. Is responsible for the renewal of LINK360 annual subscriptions within an assigned territory. Works with the customer and/or distributor to provide timely quotes ensuring that the customer’s account does not expire.

What you’ll be doing:

• Maintain current technical knowledge on the LINK360 software and app, including all new releases and tools that support the product.
• Monitor and responds quickly and effectively to requests received via phone or email.
• Assess customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer impact.
• Log all customer interactions in , maintaining detailed records.
• Develop relationships with customers and use product and process knowledge to provide an unrivaled customer experience.
• Participate in product improvement and development through collaboration with customers, peers, and the R&D team.
• Drive goals through individual metrics and having a strong understanding of department, team, and individual goals.
• Familiarize with lockout/tagout safety and how our products help users achieve and maintain compliance and safety guidelines.
• Manages multiple priorities without compromising effectiveness and quality.
• Manages time efficiently to strive for the most effective use of time and company resources.
• Displays a proactive approach to all matters as they relate to responsibilities related to this position.

What you'll need to be successful:

• Fluent in English and Spanish.
• At least three to five (3-5) years of relatable experience managing customer accounts, providing technical support, or providing training in a software-related product.
• Bachelor’s degree in business, computer science or a related field or an equivalent combination of education and experience.
• Ability to troubleshoot and diagnose problems.
• Ability to communicate effectively to differing customer skill levels.
• Ability to problem solve, apply critical thinking and analysis.
• Attention to detail and highly adaptable to a changing, fast-paced environment.
• Prior knowledge of lockout/tagout, machine safety, or other safety-related software products is a plus.

Benefits:

• Complete insurance coverage with many starting on first day of employment – medical, dental, vision, life.
• Family benefits (parental leave, fertility coverage, adoption, and surrogacy assistance); Employee Assistance Program (behavioral health, family counseling).
• 401K with company match.
• Tuition reimbursement.
• Paid vacation and holidays.
• Dress for your day dress code.

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