Manager, Computing Operations

Department : Information Technology Salary : $65,866 - $79,040

Description : Job Summary

The Manager, Computing Operations manages the staff and daily operations to include computer installation, repairs, deliveries, equipment life-cycle and inventory management.

Duties

• Delegates work assignments to staff, including, but not limited to, the Desktop Delivery Project, Satellite Upgrade Project, departmental moves, registration setups, and work orders; inspects the work before it gets handed over to the relevant departments and users.
• Oversees customer service requests and help desk tickets for the Operations, Telecommunications, and Video Network Services groups, ensuring that calls are addressed promptly and according to their priority level.
• Provides training in the installation, diagnostics, and repair of all computer equipment.
• Recommends, evaluates and implements procedures to improve computing operations.
• Performs quality control checks on help desk tickets to ensure processes and procedures are followed.
• Provides quotes for printers and scanners; orders toner and paper as necessary and reconciles orders.
• Oversees the preparation of computer equipment for IT surplus store, donations and salvage and recycle.
• Oversees IT equipment inventory and end of year consumables reporting.
• Approves timesheets for full-time staff and student workers; performs annual evaluations on full-time staff.

Marginal Duties

Supervisory Responsibilities

Direct Reports :

Delegation of Work :

Supervision Given :

Qualifications

Required Education :

Required Experience :

License / Certification :

Preferred Qualifications

Knowledge, Skills and Abilities

Knowledge :

Skills :

Abilities :

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.