Human Centered DesignUser Experience Lead & Salesforce Designer

Job Details

Senior

Remote - Baltimore MD

7265 WINDSOR BLVD SUITE 106 - Windsor Mill MD

Fully Remote

4 Year Degree

$111085.19 - $162750.00 Salary / year

Description

Index Analytics LLC is a rapidly growing Baltimore-based small business providing health related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staffs experience through career development and educational opportunities.

The Human Centered Design / User Experience Lead and Salesforce Designer will be a core member of the Index Analytics HCD Team and work closely with program team members and leadership to define and drive a strategic UX Research and Design vision across programs projects and the organization. The ideal candidate is a strong strategic thinker who will champion and advocate for User Experience Design and Research best practices using various mixed qualitative and quantitative methods to drive HCD initiatives and deliver meaningful actionable insights to team members and stakeholders. It is expected that the candidate is a self-starter able to collaborate with Experience Design practice leaders and other program team members (visual designers content strategists engineers etc.) while adopting a One-Team product mentality to deliver effective efficient and satisfying customer experiences.

Candidate should also have a strong understanding of UX for Salesforce Lightning UI and have experience communicating research data and requirements to architects and developers. Salesforce certifications are preferred but not mandatory if candidates can demonstrate workable Salesforce knowledge.

RESPONSIBILITIES & CAPABILITIES

• Work closely with HCD Director and Index Leadership to drive comprehensive user experience strategy and vision for our products ensuring consistency in quality and outcomes.
• Plan develop and deploy a cohesive user research and test strategy consistent with established best practices and standards.
• Conduct all aspects of user research from contextual inquiry and semi-structured interviews to moderated / unmoderated usability studies heuristic evaluation and analysis using insights to inform decisions and drive requirements and actionable product enhancements achieving cohesion between user and business needs.
• Lead key discussions around research and design and drive the planning and execution of program HCD efforts from the perspectives of client stakeholders product owners team members and users.
• Lead in research and design thinking services strategies and innovative methodologies for program and project initiatives.
• Provide leadership and mentorship to team members ensuring cohesive strategic execution of HCD program and project initiatives while establishing and advancing HCD / UX best practices.
• Leverage Design Systems and provide guidance and feedback to designers and engineers to ensure consistency and cohesion across our product portfolio.
• Define and monitor program and team members KPIs provide regular reporting and adjust strategies based on performance and results.
• Understand and implement Salesforce Service Cloud and Lightning UI design strategies working closely with Salesforce Architects and Developers from research ideation and proof-of-concept to deployment.
• Create low and high-fidelity designs and prototypes that support and drive program criteria.
• Develop and maintain highly organized / structured repositories of wireframes design mockups prototypes journey maps service blueprints design specifications and other design documents as needed.
• Collaborate effectively with cross-functional teams (including product managers designers engineers and stakeholders) to define and implement innovative solutions for the product direction visuals and experience.
• Ensure decisions are data driven.
• Approach work with highly ethical standards of practice and performance.
• Work with HCD Director and Leadership to support business development activities.

Qualifications

Attention Candidates

Were dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal ( ) or a corporate email address ( ). If you have any concerns please dont hesitate to reach out to us at .

If you are selected for an interview please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools including but not limited to AI-generated responses real-time transcription or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration.

The salary range provided represents the estimated compensation for new hires in this position applicable across all locations. Actual offers may vary based on factors such as the candidates skills qualifications experience and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits discretionary bonuses and reimbursement for professional development opportunities.

Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Key Skills

CSS,InVision,Balsamiq,HTML5,Information Architecture,Ux,Usability,Wireframing,UI,Axure,Responsive Web Design,Sketch

Employment Type : Unclear

Experience : years

Vacancy : 1

Monthly Salary Salary : 111085 - 162750