Automotive Assistant Service Manager

Job Description

Job Description

About the Role :

The Assistant Service Manager will fulfill the role of a Service Advisor, while also supporting the Service and Parts Director to ensure the smooth and efficient operation of the Service Department. This position is responsible for overseeing daily service activities, managing service staff, and maintaining high levels of customer satisfaction through quality service delivery. The Assistant Service Manager serves as a vital link between customers and the automotive service department, ensuring a seamless and positive experience throughout the vehicle maintenance and repair process. The Assistant Manager will help coordinate workflow, monitor service quality, and assist in resolving customer concerns promptly and professionally. Additionally, this role involves collaborating with the Parts and Sales Departments to optimize service operations and contribute to the dealership’s overall success. The ultimate goal is to enhance Service Department productivity while fostering a positive and professional environment for both customers and employees.

Minimum Qualifications :

• High school diploma or equivalent, technical or automotive-related education is preferred
• Minimum 3 years experience in automotive service advising, preferably with GM vehicles
• Strong knowledge of automotive repair processes, service operations, and dealership environment.
• Proven ability to manage teams and coordinate multiple tasks in a fast-paced setting.
• Excellent communication and customer service skills.
• Proficiency with computer systems and service management software, preferably Reynolds and Reynolds.

Preferred Qualifications :

Responsibilities :

Skills :

The Assistant Automotive Service Manager utilizes strong leadership and organizational skills daily to coordinate service operations and manage staff effectively. Communication skills are essential for interacting with customers, technicians, and other departments to ensure clarity and resolve issues efficiently. Technical knowledge of automotive systems and repair processes enables the manager to oversee service quality and support technicians as needed. Problem-solving skills are applied to address customer concerns and operational challenges promptly. Additionally, proficiency with dealership management software and scheduling tools helps streamline workflow and maintain accurate records.