Systems Engineer

Responsibilities

• Infrastructure Management:

o Oversee the design, implementation, and maintenance of the desktop infrastructure, including hardware and software.

o Manage and optimize virtual and physical desktop environments.

o Ensure compliance with security standards and best practices.

o Proactively monitor infrastructure for potential issues and take corrective action.

o Manage and maintain accurate license information.

• Deployment and Migration:

o Build and maintain image and deployment process

o Plan and execute desktop deployments and migrations, such as Windows 10 to Windows 11.

o Package and deploy software using PowerShell, VBScript, and Intune.

o Manage third-party patching.

o Create and edit MSI installers.

• Scripting and Automation:

o Utilize Windows batch and PowerShell scripting to automate repetitive tasks and improve efficiency.

o Develop and maintain scripts for common desktop management activities.

o Manage and maintain Windows AutoPilot.

o Use workstation monitoring tools, develop queries and reports, create custom inventory and events, and provide data-driven analysis of the workstation environment.

• Support and Troubleshooting:

o Provide Level 3 support for service desk staff, troubleshooting hardware, software, and network issues.

o Collaborate with other IT teams to resolve complex problems.

o Document troubleshooting processes and knowledge base articles.

• Technology Evaluation and Implementation:

o Research and evaluate new desktop technologies to improve efficiency and security.

o Recommend suitable technology updates for long- and short-term planning.

• Collaboration and Communication:

o Work closely with IT managers and supervisors to develop strategic solutions.

o Collaborate with various IT teams (security, server, client services, network, applications) for troubleshooting.

o Develop and maintain comprehensive documentation.

o Communicate effectively with technical and non-technical audiences.

QUALIFICATIONS, KNOWLEDGE, SKILLS, AND EXPERIENCE

• Bachelor's Degree in