Customer Success Manager - Federal

Customer Success Manager (CSM)

1Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces. Through advanced passwordless authentication and identity verification, our platform reduces fraud, secures access, and simplifies identity management at scale. We're trusted by leading organizations across government, telecom, retail, banking, and tech, and are now expanding our federal footprint with a focus on impactful partnerships and mission-critical use cases.

We are seeking a Customer Success Manager (CSM) to join our high-growth team with a focus on the federal government sector. This role is critical to ensuring adoption, engagement, and value realization for public sector agencies deploying the 1Kosmos platform. The CSM will work closely with federal program stakeholders, security / compliance teams, and our internal Implementation, Product, and Support functions to deliver exceptional onboarding, support, and expansion outcomes. This is a 6-month contract role with a strong opportunity to convert into a full-time permanent position, based on performance and federal program growth.

Customer Engagement & Success

Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption.

Drive user engagement and manage project milestones through onboarding, enablement, and early usage.

Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers).

Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63).

Partner with Implementations to track timelines, proactively identify risks, and remove blockers.

Monitor usage, identify adoption gaps, and lead regular business reviews.

Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens.

Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture).

Share best practices and thought leadership with federal stakeholders.