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Oracle Service Cloud Engineer (Technical Support)
Oracle Service Cloud Engineer (Technical Support)Lorven Technologies • Jersey City, New Jersey, United States
Oracle Service Cloud Engineer (Technical Support)

Oracle Service Cloud Engineer (Technical Support)

Lorven Technologies • Jersey City, New Jersey, United States
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Role: Oracle Service Cloud Engineer (Technical Support)

Location: Jersey City, NJ (Onsite)

Job Type: Contract

Responsibilities

  • Strong Oracle RightNow implementation experience with below activities.
  • Agent console and CP customizations.
  • Chat, Knowledge & CP interfacing with custom portals.
  • Rules & Workflow Implementation.
  • eMail Management.
  • Custom Add-in development.
  • Custom Processes development.
  • REST API development.

Skills Must have

  • Bachelor’s degree with 7 to 9 years of Exp range
  • Must have strong technical experience demonstrating a solid background on successful Oracle B2C Service Cloud (Rightnow) implementations. o Agent console and CP customizations o Chat, Knowledge & CP interfacing with custom portals o Rules & Workflow Implementation o eMail Management o Custom Add-in development o Custom Processes development o REST API development
  • Sound knowledge on AJAX, HTML/CSS, PHP.
  • Conduct operational support for Oracle RightNow CRM workspaces.
  • Define, document and align users profiles with business functions, create workspaces, and develop automated workflows.
  • Provide administrative support on a daily basis, including provisioning and de-provisioning.
  • Develop operational reports and dashboards, provide documentation of processes and procedures.
  • Troubleshooting experience in variety of technical issues.
  • Knowledge of SSO, SAML & OAUTH implementation.

Nice to have

  • Insurance domain exp.
  • Below trainings/certifications completed, is preferred
  • Oracle Service Cloud Administration
  • Oracle Service Cloud Analytics
  • Oracle Service Cloud Integration for Developers
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Oracle Service Cloud Engineer (Technical Support) • Jersey City, New Jersey, United States

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