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Patient Services Representative
Patient Services RepresentativeAppleOne • Los Angeles, CA, US
Patient Services Representative

Patient Services Representative

AppleOne • Los Angeles, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Exciting Patient Services Representative Opportunities in Encino, Tarzana and West Hollywood areas!

Currently hiring for multiple locations in the Southern California areas.

If your passionate about delivering exceptional customer service within the health care industry, we want to hear from you!

Required Qualifications :

  • High School Diploma
  • Experience with patient check in / out, medical insurance, referral processes, and benefit plans
  • 1+ year of recent (within the last 2-3 years) experience working in an outpatient clinic or medical office setting

Must have : Minimum 2 years total of similar registration experience in hospital setting

Preferred Qualifications :

  • Experience with the patient check-in process
  • Experience with CS-Link / Epic
  • Covid and Flu vaccination
  • 1+ year of call center experience (not required, just preferred for some roles)

    • Job Duties :

  • Primary point of contact for patient relations in person and by phone
  • Greet patients and assist in resolving patient concerns and escalating as appropriate
  • Check patients in / out and collect co-payments, give receipts, and reconcile payments
  • Verify patient demographics and insurance information in CS-Link / Epic
  • Schedule appointments and complete patient registration
  • Process and track referrals and authorizations for various insurance types
  • Handle patient / provider correspondence
  • Explains policies, procedures, or services to patients

    • Equal Opportunity Employer / Disabled / Protected Veterans

    The Know Your Rights poster is available here :

    https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

    The pay transparency policy is available here :

    https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

    For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

    We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

    AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

    https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

    We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

    #1016

    Company Description

    This company offers growth and a great group of people to work with.

    Company Description

    This company offers growth and a great group of people to work with.

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