Talent.com
Member Support Representative
Member Support RepresentativeChristian Healthcare Ministries • Barberton, OH, United States
Member Support Representative

Member Support Representative

Christian Healthcare Ministries • Barberton, OH, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

The Member Support Representative is considered the "front line" of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement.

WHAT WE OFFER

  • Compensation based on experience.
  • Faith and purpose-based career opportunity!
  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Lunch is provided DAILY.
  • Professional Development
  • Paid Training

ESSENTIAL JOB FUNCTIONS

  • Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism.
  • Verify and update member information accurately in CHM's systems.
  • Log and track all interactions in the member management system (Gift Manager or CRM).
  • Follow standard operating procedures (SOPs) when handling common inquiries.
  • Provide accurate information about CHM guidelines, membership, billing, and processes.
  • Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate.
  • Review and assess member concerns, escalating to management when necessary.
  • Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate.
  • Meet established performance standards (e.g., call volume, response time, member satisfaction).
  • Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems.
  • Protect member confidentiality and comply with HIPAA and organizational privacy standards.
  • Thrive in a collaborative team environment and contribute positively to overall team goals.
  • Uphold the mission, vision, values, and service standards of CHM in every interaction.
  • Maintain a professional demeanor at all times.
  • Perform other job duties as assigned by management.

    • QUALIFICATIONS & EXPERIENCE REQUIREMENTS

  • Required : High School Diploma or equivalent.
  • Preferred : Some college coursework in business, communications, or related field; or 1–2 years of customer service experience.
  • Proficiency in Microsoft Office programs (Word, Excel, Outlook).
  • Ability to operate a PC and navigate information systems / applications (Gift Manager or similar CRM software).
  • Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.).
  • Strong verbal and written communication skills, with active listening ability.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to manage workload, multi-task, and adapt to changing priorities.
  • Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls.

    • CORE COMPETENCIES

  • Interpersonal Communication
  • Servant Leadership Mindset
  • Teamwork & Collaboration
  • Conflict Resolution
  • Detail Orientation & Accuracy
  • Adaptability & Flexibility

    • PERFORMANCE EXPECTATIONS

  • Maintain accuracy and efficiency in all member records updates.
  • Meet or exceed department standards for call and email response times.
  • Consistently achieve high member satisfaction scores.
  • Demonstrate reliability, accountability, and professionalism in all duties.

    • WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

  • Standard schedule : Monday–Friday, 9 : 00 AM–5 : 00 PM (with flexibility for ministry needs).
  • Office-based environment with regular phone and computer use.
  • Ability to sit at a desk and use a computer / phone for extended periods.
  • Manual dexterity for typing and handling office equipment.

    • About Christian Healthcare Ministries

    Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

    [job_alerts.create_a_job]

    Support Representative • Barberton, OH, United States

    [internal_linking.related_jobs]
    LEAD SALES ASSOCIATE-PT in BEACH CITY, OH S21265

    LEAD SALES ASSOCIATE-PT in BEACH CITY, OH S21265

    Dollar General • Beach City, OH, US
    [job_card.full_time]
    Dollar General Job Opportunity.Dollar General Corporation has been delivering value to shoppers for more than 80 years.Dollar General helps shoppers save time. Function as a cashier and / or stocker a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Dentist Massillon, OH $300K

    Associate Dentist Massillon, OH $300K

    Nirvana Healthcare • Massillon, OH, United States
    [job_card.full_time] +1
    About the job Associate Dentist Massillon, OH $300K.Associate Dentist Massillon, OH $300K.We are a Privately owned Dental Practice that is looking to add an Associate Dentist to our team!.Our team ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Team Member (Cashier, Stocker, Animal Care)

    Store Team Member (Cashier, Stocker, Animal Care)

    Pet Supplies Plus • Akron, OH, US
    [job_card.full_time]
    Did you know bearded dragons grow up to 2 feet long? Or that the average life span for an umbrella cockatoo is 50 years? Our team members are pet lovers and like to know it all!.As a Store Team Mem...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    4824 Panera Bread Cleveland Clinic • Cleveland, OH, US
    [job_card.part_time]
    Panera Bread at the Cleveland Clinic Main Campus is now hiring Restaurant Team Members!.At Panera, you will become part of a team where you will have the opportunity to connect with our amazing gue...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    4829 Panera Bread Hillcrest • Cleveland, OH, US
    [job_card.part_time]
    Panera Bread at the Cleveland Clinic Hillcrest Campus is now hiring Restaurant Team Members!.At Panera, you will become part of a team where you will have the opportunity to connect with our amazin...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member-FT / PT Shifts MUST Be Flexible

    Team Member-FT / PT Shifts MUST Be Flexible

    Circle K • Akron, OH, US
    [job_card.full_time] +1
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Staff Associate I

    Staff Associate I

    Young Life • Sugarcreek, OH, United States
    [job_card.full_time]
    Young Life requires all employees to sign a Statement of Faith.We recommend you read this statement before applying for any position. Job Specific Working Conditions : .Young Life has operated in Tusc...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    Steak 'n Shake Home Ave Akron • Akron, OH, US
    [job_card.full_time]
    STEAK N SHAKE IS HIRING TEAM MEMBERS looking to MAKE A DIFFERENCE!.We have exciting times ahead! What we sell is an experience. We are looking for passionate people with a fun-loving attitude who pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Membership Consultant

    Membership Consultant

    ArchWell Health • Brook Park, OH, United States
    [job_card.full_time]
    Health is a new, innovative healthcare provider devoted to improving the lives of our senior members.We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Member 1

    Team Member 1

    Ohio - KFC • Lakewood, OH, US
    [job_card.full_time]
    Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.Yum Brands, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,00...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Member Services Representative

    Member Services Representative

    Connexus Credit Union • Cleveland, OH, US
    [job_card.full_time]
    Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Player Services Representative

    Player Services Representative

    JACK Thistledown Racino LLC • Cleveland, OH, US
    [job_card.full_time]
    Consistently demonstrates superior customer service skills by displaying outlined service behaviors.Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains ent...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Income Opportunity - Work Your Own Hours

    Side Income Opportunity - Work Your Own Hours

    Finance Buzz • Navarre, Ohio, US
    [job_card.part_time] +1
    We’re offering a part-time opportunity for individuals who want to earn extra cash without disrupting their main job or studies. This role gives you the freedom to work from home at your own pace, l...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Member Frontline Cashier

    Member Frontline Cashier

    Walmart • Akron, OH, US
    [job_card.full_time] +1
    Want to make a lot of people's day? Our Member Frontline Cashier Associates are the heart of our front end.You play a major role in how our members feel in the club and when they leave.You might be...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Associate

    Customer Support Associate

    VirtualVocations • Akron, Ohio, United States
    [job_card.full_time]
    A company is looking for a Customer Support Associate I.Key Responsibilities Manage a steady volume of inbound customer inquiries via phone, live chat, and email Work cross-functionally to resol...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Care Partner $18-20 6p-6a (Full Time)

    Care Partner $18-20 6p-6a (Full Time)

    Vitalia Active Adult Community at Montrose • Akron, OH, United States
    [job_card.full_time] +1
    After spending 14 years in healthcare, I finally found my home with Arrow Senior Living.It’s home-like environment is not just for the residents but for the team members as well.From day one you em...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    TEAM MEMBER (CASHIER) FT / PT

    TEAM MEMBER (CASHIER) FT / PT

    Englefield • Barberton, OH, US
    [job_card.full_time] +1
    Duchess Team Member Your Role in Creating a Great Customer Experience.For over 60 years, Duchess Team Members have been more than just cashiersthey've been community connectors who ensure customer...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Seasonal : Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Tech, Inbound (Stocking) (T2044)

    Seasonal : Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Tech, Inbound (Stocking) (T2044)

    Target • Massillon, OH, US
    [job_card.full_time]
    The starting hourly rate is $15.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Seasonal Specialty Sales R...[show_more]
    [last_updated.last_updated_30] • [promoted]