Data Collection Agent

Empowering Businesses. Enabling Success.

At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader-ensuring that every client gets both technology that works and people who care.

With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don't just solve technology challenges-we create opportunities for success.

Job Summary :

We're seeking a detail-oriented and tech-savvy Data Collection Agent to join our Support team. In this role, you'll ensure that client copiers and printers are properly communicating with our monitoring software and that data collection processes run smoothly. You'll play a key role in maintaining data accuracy, resolving technical issues, and providing proactive support that keeps our clients connected and confident.

This position is ideal for someone who enjoys troubleshooting, problem-solving, and supporting technology systems in a collaborative, customer-focused environment.

Primary Responsibilities :

• Troubleshoot and resolve issues related to Data Collection Software (DCS) via remote support.
• Ensure client copiers and multifunction devices are actively reporting to monitoring software.
• Monitor device data communication and proactively contact clients when issues are detected.
• Provide high-touch communication and follow-up with key accounts regarding device or software monitoring status.
• Support the Remote Support team by triaging connectivity and print-related issues when needed.
• Document client interactions, troubleshooting steps, and resolutions accurately in internal systems.
• Collaborate with other technical teams to escalate and resolve complex issues efficiently.
• Other duties as assigned.

Knowledge, Skills, and Qualifications :

At Visual Edge IT, we are proud to provide :

Work-Life Balance

Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and ten paid holidays per year. We are always reviewing and finding new ways to support our employees' unique needs.

Career Path

We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire / promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits

We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.

401(k)

Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee's contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.

Pay Range : $19 - $21 per hour