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Account Manager
Account ManagerMerchology • Minneapolis, MN, US
Account Manager

Account Manager

Merchology • Minneapolis, MN, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Description :

Mur-chol- uh -jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner!

Merchology seeks an Account Manager for our Sales team. Reporting to the Sales Manager, the Account Manager is a critical role that will influence the customer project journey and maintain account relationships. Each Account Manager will be responsible for managing projects from two-three sales representatives. Account Managers will represent the entire range of company products and services to their assigned customers, while ensuring the customer’s needs and expectations are met.

A successful Account Manager will :

  • Collaborate with 2-3 assigned Strategic Account Executives to meet average conversion rate and quota goals.
  • Complete weekly engagements with new and repeat customers, including proactive outreaches via email, phone calls, web meetings, and in person meetings.
  • Effectively manage 50 or more customer projects at a time.
  • Collaborate with retail brand partners on product options, stock, and pricing.
  • Cross-departmental coordination of quotes, mock-ups, and shipping expectations.
  • Participate in monthly pipeline review meetings and quarterly account plan meetings with assigned reps.
  • Keep projects up to date, overcome challenges, and close projects timely.
  • Communicate effectively with the Customer Service team on out-of-stock projects, and project details.
  • Create professional presentations to outline product options for customers.
  • Ensure seamless project hand-off with Customer Service team once order is placed.
  • Complete additional projects or duties as assigned by the Sales Manager.

Requirements :

  • Bachelor’s degree in related field (business, marketing, communications); a combination of education and experience considered in lieu of degree.
  • 1+ years as a Project Manager, preferably in B2B sales.
  • Demonstrated experience in B2B sales.
  • Candidates must demonstrate ability to quickly understand new customer needs and provide assistance, direction, and insights to convert their business.
  • Strong teamwork, problem-solving, organizational, and relationship building skills.
  • Adaptable to evolving processes and product offerings.
  • Ability to influence decision makers and build relationships.
  • Analytical skills to leverage data and research opportunities.
  • Proficiency with technology and experience with CRM software (E.g, Hubspot).
  • Multimedia skills to engage large groups, including phone, video and in-person presentations.
  • Proficiency with engaging and effective business communication.

    • WHAT WE OFFER

    In addition to an outstanding creative culture, authentically nice people, and interesting work, we have :

  • Competitive compensation : the estimated range for On-Target Earnings in this role is $62,000 to $72,000. On-Target Earnings consist of a combination of annual base pay and a variable target based on sales quota achievement
  • Generous PTO (18 days per year)
  • 8 company-paid holidays
  • Hybrid work schedule for select departments
  • 40 hours of paid volunteer time
  • 401(k) with match
  • Medical and dental insurance options, spending account options, including an HSA with employer match
  • Company-paid life insurance
  • Company-sponsored social events
  • Premium brand partner discounts
  • Employee-led events that include recognition, wellness, volunteering and DE&I

    • LOCATION

  • 3000 Niagara Lane North, Plymouth, MN 55447
  • Remote hybrid role : Two at-home days and three onsite days, with Wednesday required (following completion of training period)

    • INDUSTRY

  • Business to Business E-commerce and Apparel

    • Merchology is an equal opportunity employer and Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.

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