Shift Manager

Job Description

Job Description

The Shift Manager (SM) supports the Restaurant General Manager (RGM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Shift Manager helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.

As a Shift Manager , there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification).

All levels of Shift Managers, regardless of their level, are responsible for the following key duties :

• Maintains inventory by performing Daily and Weekly inventory inspections
• Manages cash control per the policy manual and counts cash on hand, at shift changes and at closing, to determine shortages or overages and prepares bank deposits. Reviews and approves invoices.
• Track and record waste
• Conduct table visits
• Motivates and directs Team Members to exceed Guest expectations with accurate, fast, and friendly service in clean surroundings
• Fix bottle necks, call chicken drops, and monitor speed of service
• ENSURE product quality and all standards are on the shift
• Coaches, trains, and develop team members around processes and procedures at each station including LTOs
• Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Reviews restaurant results to identify successes and areas for improvement
• Ensure that the restaurant upholds operational and brand standards

Additional Responsibilities and Requirements Based on Shift Manager Level

As Shift Managers progress through different levels, they take on additional responsibilities :

Shift Level 1 :

Shift Level 2 :

o   Runs shifts independently, including managing team members and ensuring operations are smooth.

o   Take responsibility and complete Inventory Processes and manage stock levels.

o   Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels.

o   Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly.

o   Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric.

o   Experience managing inventory processes and order planning.

Shift Level 3 :

Shift Level 4 :

Qualifications

To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each level of Shift Manager :

Core Qualifications (Applicable to All Shift Manager Levels)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equipment

Fryers, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, thermalizer, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, batter mixer, cooking utensils, and drive through communication systems.

Environmental Conditions

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds.