Reservation Specialist/Customer Support

Job Description:

Searching for experienced and enthusiasticprofessionals are needed to provide outstanding service by arranging various reservations and a host of other tourism related products. Ideal for extremely detailed and sales oriented individuals as servicing the client successfully.

Roles and Responsibilities:

• Have excellent verbal communication skills and excellent phone etiquette (clear, crisp speech.)
• Communicate with customers in a courteous, friendly and professional manner in compliance client procedures.
• Have good typing, PC skills, and math skills.
• Pay high attention to detail
• Demonstrate good listening skills / effective listening skills to check for understanding and determine the customer's needs.
• Display enthusiasm and a strong work ethic.
• Have the ability to ask probing questions and strive for one contact resolution.
• Have the ability to describe complex topics in simple terms.
• Successfully assist members, owners and guests in securing their vacation in a friendly, courteous and professional manner.
• Communicate with customers in a courteous, friendly and professional manner in compliance with client procedures.

Skill Set:

• Preferred 1+ years of travel counselor industry experience
• Strong consultative skills, decisive and successful problem solving abilities.
• Excellent verbal and written communication skills, i.e. listening, paraphrasing, courteous, professional and friendly demeanor.
• Previous call center experience is a plus.
• 1-2 years Customer Service skills
• Experience taking inbound/outbound calls
• Clear understanding of the English language as well as a clear ability to communicate in the English language.
• Courteous/Professional/Friendly.
• Excellent judgment and decision-making skills, high attention to detail and the ability to multi-tack in a fast pace environment.

Training Course overview:

Instructor led 4 week webinar training -- online only
Must attend a Mon- Fri interactive class for upto 4hrs/day
Training fee (if any) is reimbursed once certified and working for client
**Training and attendance is mandatory.

Office/System requirements:
Must have a quiet work space
Must pass background check. Will be handling sensitive information
Must have PC with Windows 7 (32 & 64 Bit), 2000, XP Depending on client Mac with min. Snow Leopard required.
Must have High Speed internet access
Must have a Land line dedicated to work. No VOIP.

Work hour requirements:
Depending on client work is required anytime between 8am est -2a est or 24/7
Must work a min. of 20 hours a week. 5 of those hours must be serviced on Sat/Sun.

Visit our site for more information: cecprofessionals.info