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Manufacturing Customer Service Coordinator
Manufacturing Customer Service CoordinatorPrecision Resource • Shelton, CT, US
Manufacturing Customer Service Coordinator

Manufacturing Customer Service Coordinator

Precision Resource • Shelton, CT, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

Customer Service Coordinator opportunity in Shelton, CT.

Dependable. Enthusiastic. Driven to succeed. If you’re looking for a role where your customer service and manufacturing experience directly support the delivery of cutting-edge technology to our customers, this is your opportunity.

Family-owned for over 75 years, Precision Resource is a leading global supplier of precision metal components and assemblies using a fineblank production method. We provide solutions to quality, cost and production challenges for market-leading customers in industries such as automotive, heavy duty, medical, aerospace, electronics, cutlery and defense.

Precision Resource offers :

  • Benefits package including health, dental, life and vision insurance
  • 401(k) with match and profit sharing
  • Annual bonus based on division profitability
  • Vacation and flexible paid holidays
  • Wellness and Employee Assistance Programs
  • Tuition reimbursement and paid training
  • Work with an established team of long-term employees

Summary

The Customer Service Coordinator is responsible for building relationships with external customers to support the division to ensure customers’ needs are met.

Essential Duties and Responsibilities

  • Serve as the primary customer contact for order placement, changes, delivery inquiries, and issue resolution.
  • Enter purchase orders and releases (EDI, email, or portal) into the ERP system accurately and timely.
  • Validate order details (pricing, lead time, quantities, part revision levels, shipping terms, etc.).
  • Monitor backlogs, open orders, on-time delivery performance, and proactively communicate schedule risks.
  • Work closely with scheduling, operations, and logistics to ensure customer requirements are clearly communicated and understood.
  • Participate in daily / weekly production and scheduling meetings to represent customer priorities.
  • Provide timely responses to customers regarding order status, shipment confirmation, and product availability.
  • Coordinate with Quality and Engineering on part revisions, PPAP / machine capability documentation, deviation requests, and corrective actions.
  • Track and communicate status of expedited orders, shortages, and premium freight needs.
  • Review customer forecasts and compare to historical demand trends to ensure adequate inventory planning.
  • Communicate demand fluctuations to production and procurement to avoid shortages or excess inventory.
  • Maintain accurate customer records including contracts, blanket orders, pricing agreements, and any special packaging / labeling requirements.
  • Ensure compliance with ISO / IATF quality standards as applicable.
  • Identify systemic issues impacting on-time delivery or customer satisfaction and participate in root cause / corrective action activities.

    • Qualifications, Education, Experience

  • Graduation of high school or equivalent (GED) (Associates degree preferred).
  • 2+ years of customer service or inside sales support experience (manufacturing environment highly preferred).
  • Strong organizational skills; ability to manage multiple deadlines simultaneously.
  • Excellent communication skills (verbal, written, and professional email etiquette).
  • Ability to read and understand purchase orders, customer terms, and basic technical documentation (drawings, part numbers, revisions).
  • Experience with ERP systems (SAP, Oracle, Epicor, Infor, QAD, Plex, etc.) and proficient in Excel.
  • Experience working with automotive Tier 1 or Tier 2 OEMs. (Preferred)
  • Exposure to IATF 16949 / ISO 9001 environments. (Preferred)

    • Precision Resource is an equal opportunity employer, M / F / D / V.  To learn more, visit www.precisionresource.com / careers /

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    Customer Service Coordinator • Shelton, CT, US

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