Information System AnalystObjectwin Technology Inc. • Milpitas, California, United States
Information System Analyst
Objectwin Technology Inc. • Milpitas, California, United States
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[job_card.job_description]Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses Maintaining an inventory of PC hardware equipment and software programs Providing relocation of PC systems as needed Assisting with special projects on various issues as needed May conduct training programs designed to educate an organization s computer users about basic and specialized applications. Experience in supporting end-users (in person / remote) in a corporate environment. Experience with Zoom CR Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team Able to work independently as well as with a team Knowledge of ITIL and ITSM best practices 4 year college degree in relevant field Mac knowledge Be able to troubleshoot video conference rooms IT COMPTIA certifications; 2+years General knowledge of networking such as TCP / IP routing on WANs and LANs, switches, firewalls, VPN s, SAN and wireless
Job Title : Information System Analyst - I
Location : Milpitas, CA 95035 (Onsite)
Duration : 12 Months Contract on W2
Job Description :
Top Daily Responsibilities
- Daily CR Check
- Working on SNOW ticketing queue; creating help desk tickets
- Diagnosing and resolving technical issues with hardware or software systems
- Supporting Conference Rooms (Zoom) and events
- Documentation; write and update documentation of all IT / Systems Processes
Additional Responsibilities :
Must Have :
Nice to Have :
Rakesh. V | Lead Recruiter
Object Win Technology, Inc.
Email : rakesh.v@objectwin.com
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