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Chief Operating Officer (COO) (Los Angeles)
Chief Operating Officer (COO) (Los Angeles)Crystal Art Gallery • Los Angeles, CA, US
Chief Operating Officer (COO) (Los Angeles)

Chief Operating Officer (COO) (Los Angeles)

Crystal Art Gallery • Los Angeles, CA, US
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Lead Operations at the Forefront of Retail Home Dcor

Position : Chief Operating Officer (COO)

Location : Los Angeles, CA

Are you a seasoned operations leader with deep roots in the retail industry ? Do you have a proven track record of scaling high-volume consumer goods businesses and driving performance across complex retail channels like Amazon, Walmart, Target, and Wayfair?

Crystal Art Gallery , a dominant player in the home dcor retail space, is seeking a Chief Operating Officer (COO) to drive operational excellence across our expansive, fast-moving enterprise.

With over 35 years of innovation and our products featured in 9 out of 10 U.S. homes, were looking for a retail operations powerhouse who understands the urgency, scale, and dynamics of the mass-market retail world.

________________________________________

The Role : Built for a Retail Operations Expert

As COO, youll be the key architect of our internal operational strategystreamlining processes, boosting performance, and driving cross-functional synergy. Youll bring a deep understanding of retail logistics, merchandising cycles, supplier networks, product launches, fulfillment operations, and retail analytics .

You will :

  • Lead and manage all internal operations with a sharp focus on retail execution, from supply chain efficiency to in-store and e-commerce performance.
  • Collaborate closely with the CEO and CFO on strategic planning, budgeting, forecasting, and growth initiatives.
  • Guide department heads in logistics, merchandising, customer service, sales operations, and morewith a bias toward speed, data-driven decision-making, and cost control.
  • Navigate complex, high-volume relationships with major retailers and online platforms.
  • Drive bottom-line results with exceptional P&L oversight, reporting accuracy, and agile performance management.

________________________________________

Key Responsibilities :

  • Own and execute day-to-day business operations with retail efficiency and accuracy.
  • Directly manage cross-functional teams with an emphasis on supply chain, inventory management, sales operations, merchandising, and fulfillment.
  • Build and scale operational systems that support seasonal retail demands and omnichannel distribution.
  • Ensure retail compliance, vendor coordination, and on-time delivery across major accounts.
  • Analyze performance metrics by channel and take proactive steps to improve sell-through, reduce costs, and optimize margins.
  • Lead budgeting, financial reporting, and forecasting to ensure profitability across all retail partnerships.
  • Oversee HR functions to align culture and performance with the pace of the retail sector.

    • ________________________________________

    What We're Looking For :

  • 10+ years of senior leadership experience in the retail sector , specifically within high-volume, fast-moving consumer goods or home product businesses.
  • 5+ years as COO or equivalent operational leadership role in a multi-channel retail company.
  • Bachelors degree in Business, Finance, Supply Chain, or related field (preferred).
  • Demonstrated success in managing operations tied to mass retailers (Amazon, Walmart, Target, Wayfair, etc.).
  • Deep knowledge of retail merchandising, sales trends, product lifecycle management, and order fulfillment best practices.
  • A proactive, strategic thinker with strong analytical skills and a get-it-done mentality.
  • Proven ability to lead diverse teams, influence across departments, and thrive in a performance-driven culture.

    • ________________________________________

    Why Crystal Art Gallery?

    Crystal Art Gallery is a recognized leader in home dcor, with products found in virtually every U.S. home and partnerships with the biggest names in retail. This is your opportunity to join a brand with staying power, creative vision, and national reach.

    If youre ready to bring your retail operations expertise to a dynamic, design-driven company with major market impactthis is your seat at the table.

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    Chief Operating Officer • Los Angeles, CA, US

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