Bilingual Quality Assurance Specialist

A company is looking for a Bilingual Quality Assurance Specialist in the Contact Center.

Key Responsibilities

Monitor and evaluate call, text, and email interactions to provide actionable feedback for performance improvement

Deliver written reviews and reports related to quality assurance needs across various departments

Participate in quality calibration and ongoing training, and assist with additional duties as assigned

Required Qualifications

Bilingual in Spanish and English is required

Ability to provide professionally written actionable feedback

Strong analytical skills and good judgment

Ability to adapt quickly to changing priorities in a fast-paced environment

Self-motivated with the ability to work independently under general direction