Office Coordinator

As the first point of contact for customers, employees, visitors, vendors and other stakeholders for Capitol Bank, the Office Coordinator delivers a welcoming and efficient experience both in person and over the phone. This role manages incoming calls, assists with basic customer inquiries, performs reception duties while delivering exceptional customer service. The Office Coordinator ensures smooth lobby and facility operations by maintaining coverage, engaging with customers and supporting daily branch flow. In addition, this position handles essential administrative functions such as sorting mail, maintaining supply inventory across 3 branches, sending correspondence and scheduling meetings. Through strong service, organization, and communication the Office Coordinator contributes to a positive, well-supported environment for customers and employees.

Primary Responsibilities include:

• Answering incoming phone calls to the Bank's main line.
• Providing over the phone assistance with simpler customer requests and routes calls to designated bank staff or departments when necessary.
• Utilizing Capitol Bank's core software to securely verify customers and pull in their information.
• Welcoming and assists customers at the receptionist desk. Checks customers in and does a warm handoff to the appropriate personnel.
• Managing lobby by ensuring coverage at the front desk area and engages customers in the waiting area.
• Sorting and routing mail.
• Ordering office supplies. Maintains inventory for all Capitol Bank branches, including bathroom, break room, and kitchen supplies.
• Working closely with Marketing Department, coordinating logo supplies, facilitating logo apparel store.
• Acting as Facilities/Maintenance point of contact. Handles maintenance requests by placing service requests, coordinating repairs, working closely with vendors (plumbing, electric, HVAC etc.). Completes expense reports and various vendor bills for accounts payable.
• Coordinating and facilitates meetings for customers and employees.
• Maintaining a high level of knowledge of Capitol Bank products & services.
• Sitting on several internal committees as a committee member.