Credit and Collections Lead

Description:

Position Summary:

The Credit & Collections Lead is responsible for overseeing and executing the Company’s credit and collections processes to ensure timely and accurate cash flow. This role manages customer credit evaluations, collections efforts, and accounts receivable performance while serving as a key partner to project management, sales, and finance leadership. The ideal candidate brings strong construction-industry collections experience, attention to detail, and the ability to lead and improve processes.

Credit Management

• Establish, review, and maintain customer credit limits and terms
• Analyze credit applications, financial statements, and payment history
• Monitor credit risk and recommend adjustments to credit terms as needed
• Maintain accurate credit files and documentation

Collections & Accounts Receivable

• Lead all collection activities for assigned accounts, including lien waivers, notices, and follow-up on past-due balances
• Monitor aging reports and prioritize collection efforts to reduce DSO
• Resolve billing disputes in collaboration with Project Managers and Accounting
• Prepare and issue collection notices and escalate delinquent accounts when necessary
• Coordinate with legal counsel on liens, claims, and collection actions as required

Cross-Functional Collaboration

• Partner closely with Project Managers to ensure accurate billing, timely invoicing, and resolution of payment issues
• Communicate professionally with customers regarding balances, payment plans, and discrepancies
• Support leadership with cash flow forecasting and AR reporting

Process Improvement & Leadership

• Serve as the lead resource for credit and collections best practices
• Identify opportunities to improve billing accuracy, collections efficiency, and reporting
• Assist in training or guiding AR or administrative staff, as applicable
• Ensure compliance with company policies and applicable laws and regulations

Requirements:

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience
• Minimum 5+ years of experience in credit and collections, preferably in construction, fire protection, or contracting
• Strong understanding of construction billing, lien rights, waivers, and contract terms
• Proficiency with accounting or ERP systems (experience with Paylocity, Sage, or similar systems preferred)
• Advanced Excel skills and experience working with AR aging reports