Customer Operations Manager

A company is looking for a Manager, Customer Operations (Inbound Virtual Contact Center).

Key Responsibilities

Build and sustain a high-performance culture by setting clear goals and tracking progress

Work with team leads to enhance agent performance through coaching and feedback

Oversee daily execution of sales and service teams, ensuring alignment on priorities

Required Qualifications

2+ years of experience managing a team of inbound contact center agents

Demonstrated ability to manage through others and hold them accountable

Experience using data to diagnose issues and implement operational changes

Track record of driving performance by managing inputs, not just outcomes

Comfort working across onshore and offshore teams in a tech-forward environment