Position Description
At a Glance
Focal Point has an immediate opening for an Account Specialist to join our Customer Service team. This is a hybrid work position - 3 days onsite at our offices in Chicago and 2 days remote/WFH. This position will serve as the primary customer contact and project administrator for order related activities. The successful candidate will have demonstrated ability in establishing and maintaining positive business relationships; both internally and externally.
We are seeking someone with project/order/account management overview experience. This position has a set customer base managing large orders requiring attention to customer needs, a sense of urgency, and a commitment to service, as the customer defines it. She/he will be responsible for supporting customers with order configuration, order processing and status, ensuring delivery requirements and deadlines are met, and complaint resolution. The Account Specialist is expected to exercise sound judgment and creativity in meeting both business goals and customer expectations. This position reports to the Customer Service Supervisor.
Roles & Responsibilities
• Ensure all orders are processed accurately
• Ensure all customer requests for product and general information are processed accurately and are delivered to the customer within the agreed upon lead-time.
• Ensure that all customer databases are accurate and stable at all times.
• Manage a monthly budget aimed to find resolution of any complaints which can’t be processed within the department policies and procedures.
• Ensure promptly resolution of any claims by adhering, as much as possible, to the department policies and procedures
• Establish and maintain business partnerships with customers
Qualifications
Competencies
• Must be capable of solving problems in intense, time-compressed situations
• Outstanding communication in English, both orally and in writing at multiple levels
• Passionate about customer-service with a sense of urgency.
• Detail oriented, well organized, and able to multi-task
• Professional appearance and attitude
Qualifications
• Associate degree in business is a plus
• 3-5 years’ customer service experience (customer care, order entry,
• Customer Service experience within the lighting, electric, or construction industries is a plus
• MRP and Windows knowledge
• Proficient with the use of computer-based tools – JD Edwards (preferred), MS Office Suite
• Salary Range: $70,000 to $80,000 base plus bonus
• Summary of Benefits: Medical, Dental, Vision, PTO, Disability, Parental Leave, 401K w/ company match
The Company:
For more than 25 years, Focal Point, a brand of Legrand, has brought it all to light with beautiful, efficient luminaires and acoustic solutions that stand the test of time, human-centric technology, and a commitment to being easy to do business with. We are vertically integrated, Chicago-based architectural lighting and integrated acoustical systems manufacturer and pride ourselves on delivering exceptional products and services to those who specify and install them. a result, we provide superior quality, customization capabilities, and quick answers, all from right here, in the middle of America.
Account Specialist • Chicago, IL, US
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