Digital Media Designer

Where it all began… In 1951 SF Fire Credit Union first opened its doors from a modest 10′ × 15′ office space in 17 Engine.

It was from those humble beginnings—where everyone pitched in to help one another in their community—that the organization forged its way of business forever.

Today, the San Francisco-based credit union has grown to $1.7B in assets and a membership that extends from the regional firefighters we trace our roots back to throughout our many neighbors in San Francisco, San Mateo and Marin Counties.

Our members benefit from the ideas and principles that have shaped us:

• Shared trust, continuous innovation of products and services, competitive rates, and excellent member service.
• These qualities foster a true sense of member-ownership and strengthen the credit union’s bond with the people for whom this credit union was created.
• What we stand for… There are a few things we look for those we hire at SF Fire Credit Union, regardless of role or team.
• First, do they align with our values?
• Be Personal – Walk the Member/Employee Path Be a Leader – Empower, Collaborate, Own Be Outside the Box – Innovate, Educate, Engage Be Real – Integrity and Transparency Matter Be the Connection – Serve our Community Second, will they thrive in a culture like ours, where we default to trust, embrace feedback, and desire to innovate?
• Finally, do they share our vision to help empower members to accomplish their dreams and build lasting financial security in whatever way is most relevant to their role?
• What it feels like… Most days it feels more like going to work with a big family.
• Whether it’s a potluck lunch, baking birthday cakes for colleagues in the kitchen, or after-hours get together, we’re here to do a great job and have a good time while doing it!
• We value a good sense of humor, are motivated by a higher purpose, and always bring an “in-this-together” attitude. While we’re driven to do great work, we also value real work/life balance.
• Is This the Career for You?
• This role will be instrumental in helping to amplify the SF Fire Credit Union story and help us increase visibility in the communities we serve.
• You should live and breathe social media, video creation, design and be a strategic thinker.
• A strong understanding of social media, digital platforms, and emerging technology and media trends is required.
• You'll have an active role in launching digital campaigns and assisting with ever-growing and evolving marketing initiatives.

What You Get To Do:

• Work with the Marketing team to produce visual content that supports our credit union and departmental goals Create still and animated media for social media, ad platforms, and other platforms that align with our visual brand identity and narrative A thorough understanding of social media platforms and trends, what attracts attention and engagement Strong video and audio production and editing skills Design creative assets independently, but also have the ability to work with other designers or agencies for production needs Occasional after effects, gif/video editing, re-sizing, and TikTok/IG filter creations Work with creative director and marketing partners to build out treatments for video ideas, create scripts and shot lists, and manage a production schedule.
• Guide the production of externally-produced pieces, from animated shorts to documentary-style clips, social cuts, ad spots, web series, and interview bits.
• Help identify compelling story ideas and filter what should/shouldn’t be produced as a video segment vs. graphic design, infographic, still photos, or other content format.
• Assist with marketing campaigns and promotions by working with cross-functional credit union teams and third-party partners, where needed Assist with quality control of all digital campaign content Monitor competitive landscape to track industry trends around social media, video, audio and new technologies (such as generative AI) and share insights with the team Project manage occasional large omni-channel campaigns and initiatives Attend and provide event support by capturing photos and videos to be used internally and on social media (occasionally on the weekends) Organize and manage internal media archive Other duties as assigned What We Look For In You Bachelor's degree (B.A.) from four-year college or university, or relevant experience A demonstrable portfolio of social media or relevant assets Minimum 3 years or more of relevant digital content creation experience for an agency or brand Must be able to work a hybrid schedule- 2 to 3 days a week in our SF office Active user on social media – especially TikTok Experience using design and video editing software such as Adobe Creative Suite, After Effects, Sketch, etc.

Proficient in Microsoft Office products Strong creative visual storytelling skills Able to start a project from scratch without needing any sketches/excessive direction Expert knowledge of image and motion graphics software and be skilled with every step of the design and animation process from concept to the final deliverable Project management skills Experience working with a creative team (designers, animators, writers, acting and voice talent, etc) Analytics experience and data-driven mindset General marketing experience is a plus Knowledge of WordPress and content management systems a plus Excellent communication skills, with high attention to detail Confidence and curiosity in asking questions for clarification, willingness and desire to learn Must be flexible and able to quickly react to last minute changes, with accuracy and thoughtfulness Able to contribute and thrive with minimal direction Ability to multitask in high-pressure situations Strong scheduling and calendar prioritization skills Required Competencies:

• We are of Service to Members Above All Else Builds strong relationships with members and fellow employees.
• Empathizes with those who seek their assistance, and succeeds in delivering exceptional service when meeting the needs of others.
• Appreciates the contributions made by others to meet goals, and shares in the success when achieving them.
• Customer Focus Is dedicated to meeting the expectations of internal and external customers Establishes and maintains effective relationships with customers and gains their trust and respect Builds appropriate rapport Approachability Spends extra effort to put others at ease Is easy to approach and talk to Can be warm, pleasant and gracious Peer Relationships Can quickly find common ground and solve problems for the good of all Is seen as a team player and is cooperative Easily gains trust and support of peers; can be candid with peers We Win Together Readily assumes responsibility, and overcomes obstacles to complete objectives which help the organization achieve its goals.
• Demonstrates a strong commitment to excellence by being dependable, meeting deadlines, and delivering high-quality and error-free work.

Decision Quality Makes good decisions based upon a mixture of analysis, experience and judgment Sought out by others for advice and solutions Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time Problem Solving Probes all fruitful sources for answers Uses rigorous logic to solve difficult problems with effective solutions Looks beyond the obvious and doesn’t stop at the first answers Drive For Results Steadfastly pushes self and others for results Tracks progress and completion of activities to accomplish stated objectives Modifies planned actions when necessary to achieve desired results We are Authentic, Transparent, and Honest Builds strong relationships within the entire organization, across all levels and departments. Treats colleagues with respect and prioritizes success of the team over their own personal interest. Interpersonal Savvy Relates well to all kinds of people; uses diplomacy and tact Builds constructive and effective relationships Works to make a particular impression on others to help achieve work-related objectives Integrity and Trust Is widely trusted; is seen as a direct truthful individual Can present the unvarnished truth in an appropriate and helpful manner Admits mistakes; doesn’t misrepresent him/herself for personal gain Listening Practices attentive and active listening Has the patience to hear people out Can accurately restate the opinions of others even when he/she disagrees Note:

• This job description is noncontractual, or an exhaustive list and it may be added to or changed to from time to time Salary This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
• At SFFCU, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
• A reasonable estimate of the current range for the San Francisco Market is an annual salary of $86,000 to $130,000.
• OUR BENEFITS We have a competitive compensation and benefits package, but the true reward of working for SF Fire Credit Union goes beyond what you’ll see on a pay-stub.
• We genuinely care our employees and we strive to invest in their professional and personal growth.
• We’re a relatively small organization at about 200 employees, so you can see the impact of your efforts and the value your contributions bring to our members and fellow employees. 401(k) and Employer Match Health, Vision, Dental and Life Insurance Annual Incentive/Bonus Program Tuition Reimbursement Program 11 Paid Holidays + Competitive PTO package Home & Consumer Loan Program (Discounted Rates) Professional development and training programs On-demand personal coaching resource Wellness Program (Discounted Gym Membership) “Pursuant to the San Francisco Fai r Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.” Powered by JazzHR