Customer Support Quality LeadVirtualVocations • Phoenix, Arizona, United States

[error_messages.no_longer_accepting]

Customer Support Quality Lead

VirtualVocations • Phoenix, Arizona, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Customer Support Quality Lead to enhance customer support interactions.

Key Responsibilities

Establish and improve a QA program for evaluating agent performance across support channels

Analyze quality data to identify trends and opportunities for improvement

Collaborate with cross-functional teams to integrate quality feedback into product and process updates

Required Qualifications

3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment

Experience analyzing performance metrics and translating insights into actionable plans

Knowledge of quality assurance methodologies in customer support

Familiarity with support platforms like Salesforce Service Cloud or Zendesk

Experience with e-learning platforms or QA software tools is a plus

[job_alerts.create_a_job]

Quality Lead • Phoenix, Arizona, United States

[internal_linking.related_jobs]

Full Time Customer Support Team

Prospect Promotions • Phoenix, AZ, US

[job_card.full_time] +1

Are you a hospitality professional with a passion for creating exceptional customer experiences?.Our company is looking to fill both full time and part time positions within our Customer Support te...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Master Senior Analyst

Trimble • Phoenix, AZ, US

[job_card.full_time]

Customer Master Senior Analyst.As an Intermediate Customer Master Analyst, you will be an essential part of the order-to-cash cycle responsible for supporting business divisions by creating, managi...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Customer Success Specialist - SMB

Reputation • Scottsdale, AZ, United States

[job_card.full_time]

Reputation has changed the way companies improve their customer experience through feedback.Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to f...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Sales Enablement LeadNewPhoenix, AZ United States

Verkada • Phoenix, AZ, US

[job_card.full_time]

Verkada is a leader in cloud-based B2B physical security.Verkada offers six product lines-video security cameras, access control, environmental sensors, alarms, workplace and intercoms-integrated w...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Support Specialist

Carvana • Tempe, AZ

[job_card.full_time]

[filters_job_card.quick_apply]

NEW • Customer Care Advocate Position Ready to build your career? Join our team of Advocates working in person at our Tempe ...[show_more]

[last_updated.last_updated_30]

Senior Manager, Quality Assurance

The RealReal • Phoenix, AZ, US

[job_card.full_time]

The RealReal is looking for a candidate who is quick in decision-making, innovative, enjoys staying ahead of the curve and has an interest in the luxury fashion resale market.The Senior Manager, Qu...[show_more]

[last_updated.last_updated_30] • [promoted]

Team Lead

FedEx • Phoenix, AZ, US

[job_card.full_time]

Ensures team members complete necessary specific work-related activities and assignments on time.Maintains outstanding internal and external customer service while demonstrating sound communication...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Resolutions Manager

Lucid Motors • Phoenix, AZ, US

[job_card.full_time]

Leading the future in luxury electric and mobility.At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived lim...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Technical Support Analyst

Chubb • Phoenix, Arizona, United States

[job_card.full_time]

Chubb’s Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions.W...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Senior User Support Associate (Multiple Levels)

IntelliPro Group • Scottsdale, AZ, US

[job_card.permanent]

Sr User Support Associate (Multiple Levels).Pay Range : $20-26 / hour, (40 hours / week).Location : Scottsdale, AZ (Hybrid). Job Description : Are you passionate about helping people and shaping their expe...[show_more]

[last_updated.last_updated_30] • [promoted]

Credit Quality Analyst

Pionear LLC • Phoenix, AZ, United States

[job_card.full_time]

Key responsibilities include documenting new facilities, amending existing deals, and managing the closing process / due diligence requirements of commercial credit. Must be proficient in word, and at...[show_more]

[last_updated.last_updated_30] • [promoted]

Sales Support Specialist

Safe Streets • Chandler, AZ, US

[job_card.full_time]

In staying true to our SAFESTREETS' Mission Statement, we have immediate openings for Sales Support Specialists.The process is simple : We'll provide a robust account pipeline with commission potent...[show_more]

[last_updated.last_updated_30] • [promoted]

Senior Customer Technical Support Engineer I (API)

Axway • Scottsdale, AZ, United States

[job_card.full_time]

Senior Customer Technical Support Engineer I (API).Customer Technical Support Engineer (API).This is a tremendous opportunity for the Senior customer Technical Support Engineer who enjoys working w...[show_more]

[last_updated.last_updated_30] • [promoted]

Consumer Team Lead

Phoenix Staffing • Phoenix, AZ, US

[job_card.full_time]

Cognizant is one of the world's leading professional services companies, helping clients modernize technology, reinvent processes, and transform experiences. We are looking to expand our team and yo...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

User Support Specialist

Crown Equipment Corporation • Phoenix, AZ, United States

[job_card.full_time]

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Analyst, Support Operations I

US Tech Solutions • Chandler, AZ, United States

[job_card.full_time]

Supports and manages the creation of sales orders based on customer purchase orders submitted.Enter and book clean sales order based on purchase orders received from customers and ensure they match...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Support Engineer

VirtualVocations • Tempe, Arizona, United States

[job_card.full_time]

A company is looking for a Customer Support Engineer who will bridge communication between customers and technical teams. Key Responsibilities Serve as a primary technical contact for customers, i...[show_more]

[last_updated.last_updated_30] • [promoted]

Tech Support Specialist - EV Charging Systems

Minit Charger • Chandler, Arizona, United States

[job_card.full_time]

[filters_job_card.quick_apply]

THIS IS NOT AN IT DESK SUPPORT POSITION.CANDIDATES WITH EV CHARGERS OR OTHER ELECTRONIC SYSTEM WITH TECH SUPPORT EXPERIENCE SHOULD APPLY. We are seeking a customer-focused and technically skil...[show_more]

[last_updated.last_updated_variable_days]