LTH Assistant National Account Manager

Assistant Long Term Housing National Account Manager

Copay is currently looking to hire an Assistant Long Term Housing National Account Manager within our ALE Solutions division. This position falls under our Lodging line of business and is a remote position. In this role, you will act as an ALE adjuster liaison for long term housing claims. You will report directly to the Senior Manager of Customer Success.

Role Responsibilities

The responsibilities of the role will include :

• Support the National Account Manager with management of assigned accounts
• Serve as a point of contact for assigned insurance carriers and adjusters
• Act as the first back-up when National Account Manager is away from their desk, out of the office, or in need of assistance with NAM duties.
• Ensure the proper coordination / communication with other team members who provide the policyholder with services, including but not limited to hotel coordinators, relocation specialists, furniture, move-out coordinators, and bookkeeping.
• Assist with the execution of the claims process per carrier contract terms including but not limited to :
• Intaking new claim information and entering into ACT database accurately
• Maintaining complete and accurate records of file activities
• Assisting as needed with housing placement processes such as FRVs, preapps, paperwork, and check requests
• Monitoring expiring leases and pursuing extension approvals as needed for policyholders
• Monitoring ALE limits
• Billing claims in a timely manner, following applicable processes and requirements
• Addressing issues pertaining to customer care department activities and follow up until resolution
• Gathering necessary paperwork to send with invoices to adjusters
• Billing furniture add-ons as needed after the initial billing
• Answering adjuster questions and addressing concerns in a timely manner
• Maintain ACT Placement Database and customer information accurately
• Provide additional coverage of shifts during peak volume (CATS) and participation in the rotating back-up Saturday coverage as applicable
• Performance of other duties as assigned

Qualifications & Skills

Benefits & Perks

Equal Opportunity / Affirmative Action Employer

Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.

Pay Transparency

This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Copay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range 24.00-28.00 / hour.