Product Success Manager

Product Success Manager

The current status quo of finding a first job is broken: Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a difficult and overwhelming decision. It's also not a fair contest. For many Gen Z candidates, opportunity is limited based on where they attend school and their personal networks.RippleMatch is changing the way Gen Z finds work.

Our recruitment platform leverages AI to automate inbound applicant review and outbound sourcing, matching candidates to the right roles and eliminating the most time-intensive parts of the recruitment process for both sides. Leading employers leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers.

Since launching RippleMatch from a college dorm room in 2016, we've raised $88 million in venture funding including from prominent investors like Goldman Sachs helped tens of thousands of users find jobs, expanded to 1,700+ colleges & universities, and brought on hundreds of leading employers as customers (such as EY, eBay, MongoDB, and more). Our tight-knit lean team of talented people work hard, celebrate wins, and care deeply about changing the way finding a job works.

We are hiring a Product Success Manager to maximize our annual customers' results on our platform. Product Success Managers sit within the Customer Success department and are the customer operations powerhouse that ensures our partners are getting the most out of our product. You'll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire.

In this role you will:

• Provide daily operational support for our annual partners
• Manage a book of 40 accounts and support all of the backend & operational tasks for customers, as well as ad hoc customer requests
• Collaborate with our Customer Success Managers to ensure we're providing strong ROI for our customers
• Closely monitor data on customer product adoption to ensure they are getting the most out of our product suite
• Use data analysis to inform and drive decision-making on your book of business
• Become an expert on the ins and outs of the RippleMatch platform
• Help solve tricky customer issues with product-focused solutions
• Relay feedback and advocate for customer and candidate product improvements
• Comfortably utilize and examine our data to solve customer problems and analyze trends
• Manage projects to help push account-specific and Customer Success team objectives forward
• Help students find their dream jobs

What you'll bring to the team:

• 0-3 years of experience working on detail-oriented operational tasks or projects
• A self-starter mentality with a strong work ethic
• Laser-focused attention to detail and willingness to tackle any assignment, no matter how small
• A competitive nature and strong desire to win
• Data-driven and a constant drive to utilize data to answer questions and inform customer strategy
• Resourceful; Strong problem-solving skills, and a determination to always find creative solutions
• Excellent written & verbal communication skills
• Experience managing projects from the beginning of the ideation phase through to conclusion is a plus
• Experience using tools for data analysis, such as Excel or Google Sheets; SQL proficiency is a plus
• Experience working at a startup is a plus

Culture & Perks:

At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team's well-being and growth. We offer a full slate of perks, including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Peloton memberships, and our favorite thing comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, actual ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won't settle for anything less.

RippleMatch offers a flexible hybrid work environment for this role. Our physical office is conveniently located near Union Square in New York City.

The salary range for this position is $60,000 to $80,000, depending on relevant experience, in accordance with New York City pay transparency requirements

We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come into the office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us, and while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time.

RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.