Smart Buildings Service Coordinator

Transform The Everyday With Us!

Here at Siemens, we are committed to enabling sustainable progress through technology. We empower customers by combining the real and digital worlds, improving how we live, work, and move today and for the next generation. Our global, diverse team supports you and challenges you to grow in new ways. Our smart buildings create efficient, safe, adaptable, and responsible environments. Our aim is to improve people's lives.

Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from initial demand creation through delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met by scheduling and dispatching resources.

As a Service Coordinator, you will :

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

You will make an impact with these qualifications :

Join us today.

About Siemens : We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce : We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Organization : Smart Infrastructure

Job Type : Full-time

Category : SCM-Procurement / Supply Chain Logistics