Technical Support TechnicianVirtualVocations • Fort Myers, Florida, United States

Technical Support Technician

VirtualVocations • Fort Myers, Florida, United States

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[job_card.full_time]

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A company is looking for a Technical Support Technician II to provide remote technical support for retail customer incidents.

Key Responsibilities :

Provide professional phone support for technical issues and ensure compliance with SLAs

Document incident transactions and perform troubleshooting to restore service

Diagnose and resolve hardware incidents for various systems and support onsite technicians

Required Qualifications :

3 to 5 years of relevant work experience

Bachelor's Degree in Computer Science or Information Technology

Point-of-Sale (POS) and / or Self-Checkout qualifications

Microsoft 365 Certified : Modern Desktop Administrator Associate

Hands-on experience troubleshooting POS systems, networks, and computers

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