Product Manager - ON SITE

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• About Bright Harbor

At Bright Harbor, we help communities rebuild stronger after disaster strikes. Our platform redefines disaster recovery by guiding people through the complex process of estimating loss, accessing funding, and coordinating repairs with clarity and confidence at every step.

Our work begins when everything else falls apart. We’re building the navigation system for recovery—and we’re looking for a Product Manager who’s ready to turn complexity into clarity for the people who need it most.

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As Product Manager at Bright Harbor, you’ll be the connective tissue between Product, Operations, Marketing, and Engineering - translating insight into action and ideas into working product.

Your first 3 months will focus on building the foundation of Bright Harbor’s Agentic Recovery System - the combination of expertise, structured workflows and AI reasoning that helps survivors recover autonomously. You’ll design the data and content workflows that feed this system, build QA feedback loops to keep our knowledge base accurate and current, and partner closely with Operations and Marketing to transform our playbook into a living, learning layer of the product that scales human expertise through AI. Additionally, you’ll spend meaningful time shadowing advisors, and even working directly with clients, to develop a first-hand understanding of our users’ challenges and form a strong, informed point of view on our product offering.

During Q1, you’ll step in as acting product lead while our Product Lead is on parental leave - owning roadmap execution, prioritizing cross-functional backlogs, conducting first-hand user research, and ensuring new features and enhancements ship smoothly. As we scale, you’ll expand ownership into new user-facing product areas that help survivors recover independently.

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We’re a fast-growing, mission-driven company backed by top-tier investors. You’ll join a collaborative team building something that truly matters—helping people recover faster and rebuild with dignity after some of the hardest moments of their lives.

We offer :

Bright Harbor is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and customers.

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### Compensation

(We’re open to both junior and mid-level Product Managers, and compensation will be