Field Auto Damage Adjuster

Field Auto Adjuster

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Join Our Team as a Field Auto Adjuster Where Every Day Brings a New Challenge! Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Adjuster, you'll be at the forefront of our claims processmeeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the samewhether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Preferred Qualifications

You have 18 months+ experience in auto collision estimating using CCC or Mitchell. Proficient written and verbal communication skills to effectively interact with customers. Strong attention to detail and ability to write precise and comprehensive estimates. Comfortable with utilizing technology and various platforms for claims processing. Excellent time management and organizational skills to manage multiple assignments effectively. Valid driver's license and willingness to travel as part of the job requirements.

Key Responsibilities

A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!

The Customer Service Expert

• Support customers through their claim with care, clarity, and empathy.
• Make the process as simple and stress-free as possible by being a reliable partner from start to finish.

The Investigator

• Independently inspect vehicle damage, gather key details, and determine coverage based on policy guidelines.

The Effective Communicator

• Connect with customers through phone, email, or video to guide them through the claims process.
• Adjust your communication style based on customer preference and keep them informed every step of the way.

The Negotiator

• Review estimates and negotiate fair settlements with customers, shops, vendors, and third parties.
• Navigate tough conversations professionally while staying aligned with legal and company standards.

The Problem Solver

• Use estimating tools, resources, and training to make accurate decisions in a fast-moving environment.
• Apply strong critical-thinking skills to resolve issues and move claims forward efficiently.

The Recorder

• Document your work clearly and accurately in the claims system.
• Follow policy guidelines to help protect the company and ensure each claim is handled correctly.

Work Location

• This position is a field-based role. To be eligible for this role, you must be located in the following locations: South Boston, MA
• This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets
• All required licenses will need to be obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
• This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives

Learn more by visiting Allstategoodlife.com

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

This position is not available for residents of Washington, California, Alaska, and Hawaii.

Compensation offered for this role is 68,500.00 - 115,600.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.