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Operations Manager, 2nd shift
Operations Manager, 2nd shiftTyndale USA • Pipersville, PA, US
Operations Manager, 2nd shift

Operations Manager, 2nd shift

Tyndale USA • Pipersville, PA, US
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  • [job_card.full_time]
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Second Shift Manager

Tyndale's continued growth means we're expanding our leadership team with the addition of a Second Shift Manager overseeing Distribution Operations at our Pennsylvania Distribution Center (DC). This key role oversees all evening activities across warehouse, receiving, picking, shipping, returns, and embellishment operationsensuring safe, efficient, and reliable execution of daily workflows. A strong leader is a steady, results-driven and operationally driven contributor who excels in a fast-paced environment and can effectively guide both distribution and production teams. With a strong focus on performance, quality, and service, this position plays a critical role in strengthening end-to-end operations while advancing future improvements through simplification, standardization, and automation.

This position works onsite in our Bucks County based DC in Pipersville, PA, Monday through Friday, 2 : 30pm - 11 : 00pm with flexibility as needed for business demands.

Leadership & Team Development

  • Lead, motivate, and support second-shift teams across all distribution and embellishment functions to achieve productivity and quality goals.
  • Promote teamwork, communication, and a positive, respectful work environment.
  • Provide ongoing coaching, feedback, and performance reviews for direct reports.
  • Oversee scheduling, attendance, and timekeeping to ensure appropriate staffing and compliance with company policies.
  • Ensure all team members are properly trained, cross-trained, and supported in skill development to maintain flexibility and operational coverage.
  • Serve as the on-site leader for second shift, ensuring alignment with first-shift management and broader distribution operations.

Operational Oversight

  • Oversee all aspects of end-to-end order fulfillment, including receiving, storage, picking, packing, shipping, returns, and embellishment production.
  • Monitor workflow, equipment performance, and labor allocation to maintain efficiency and meet or exceed shift KPIs.
  • Partner with first-shift and cross-functional leaders to ensure seamless handoffs and communication across shifts.
  • Maintain accountability for space utilization, equipment upkeep, and materials movement to optimize throughput and accuracy.
  • Conduct daily shift start-up and closeout meetings to review goals, performance, and improvement actions.
  • Lead efforts to simplify, standardize, and automate repetitive or manual tasks to enhance safety, consistency, and performance.

    • Performance & Continuous Improvement

  • Track, analyze, and report key performance indicators (KPIs) such as throughput, accuracy, labor efficiency, and on-time delivery.
  • Use data and system tools to identify opportunities for improvement and implement corrective actions.
  • Apply Lean principles, 5S, and standard work practices to improve operational flow, reduce waste, and sustain improvements.
  • Collaborate with other operations leaders to develop consistent, scalable processes across departments.
  • Support projects that enhance layout, process automation, or equipment upgrades to improve end-to-end operational efficiency.
  • Develop and maintain documented Standard Operating Procedures (SOPs) for second shift operations.

    • Safety, Quality, and Compliance

  • Champion a culture of safety, ensuring compliance with OSHA and company safety programs.
  • Conduct safety observations, training, and incident investigations; promote accountability for safe work behaviors.
  • Maintain clean, organized, and compliant work areas using 5S principles.
  • Ensure product quality and order accuracy meet Tyndale and customer standards.
  • Support audit readiness and compliance with all quality and regulatory requirements.

    • Administrative & Cross-Functional Coordination

  • Manage attendance, PTO approvals, and timecard accuracy for second shift staff.
  • Communicate operational performance and staffing updates to Distribution leadership.
  • Collaborate closely with other departments (Sales, Supply Chain, Customer Service, and IT) to align shift activities with overall business goals.
  • Support budget adherence through efficient resource utilization and cost control.
  • Represent the second shift in operational planning and performance review meetings.

    • Qualifications

  • Bachelor's degree in Operations Management, Supply Chain, Business, or related field preferred; equivalent experience considered.
  • 5+ years of experience in warehouse, logistics, or manufacturing operations with at least 2 years in a leadership role with direct staff supervisory responsibility.
  • Demonstrated success managing teams in a fast-paced, high-volume environment.
  • Familiarity with Warehouse Management Systems (WMS), ERP platforms, and data reporting tools.
  • Strong leadership, communication, and organizational skills.
  • Proven ability to drive process improvement, simplify complex workflows, and lead automation or standardization initiatives.
  • Analytical mindset with a focus on results, accuracy, and continuous improvement.
  • Proficiency in Microsoft Office applications (Excel, Word, Outlook).

    • Work Environment / Physical Demands :

  • Work performed in a warehouse and production environment, exposed to temperature variations and moderate noise.
  • Regular standing, walking, and lifting up to 45 lbs.
  • Frequent use of computers, handheld scanners, and warehouse machinery.

    • Benefits :

  • Health & Wellness : Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
  • Work-Life Balance : Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
  • Financial Compensation : Competitive salary, 401(k) with matching, and bonus opportunities.
  • Career Growth & Development : Training / certification / tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
  • Culture & Perks : Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.
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