Mortgage Customer Service Specialist - Irving, Texas

Mortgage Customer Service Specialist (Irving, TX)

Agility 360 is searching for experienced MORTGAGE Industry Personnel interested in a contract, ONSITE Customer Service role in the Irving, Texas area. The Mortgage Customer Service Specialist will be tasked with a variety of duties and responsibilities such as updating database with insurance for various collateral. Ensuring delivery of high quality and accurate customer service while maintaining solid customer relationships by handling questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls.. Knowledge areas include: Mortgage Originations and Servicing. Working additional inbound interactions such as real time chats and emails.

Responsibilities

• Provides timely and accurate information to incoming borrower calls, as well as outgoing.
• Handle servicing for mortgages that may be delinquent as well as current accounts.
• Answer general account information pertaining to mortgage loan inquiries
• Take payments from customers over the phone
• Help customers navigate the website for payment and account information
• Identify financial hardships and connect borrower with their loss mitigation agent
• Responsible for meeting legal requirements and following internal policies

Qualifications / Skills

• 2-5 years prior Customer service experience.
• Minimum 1 year of phone experience
• Basic computer skills
• Basic knowledge of Microsoft Office Suite such as Excel, Word
• Typing speed of 25 WPM
• Customer/Client Focus
• Previous Mortgage Industry experience REQUIRED
• Education & Professional Experience: Graduation from a credited High School (Diploma) or GED is required. Entry level role, minimal experienced required.
• Critical Thinking Skills: Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner..
• Customer Service Skills: Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner.
• Multi-Task Ability: Willingly adds value to the team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining others' dignity. Works with management to build a strong cohesive team environment where every individual is valued.
• Communication: Possesses clear and professional verbal and written communication skills when used both internally and externally. Effectively presents accurate information to varying audiences.
• Initiative: Seeks ways to contribute to the success of the team and company overall. Uses failures/mistakes as opportunities to learn and correct, anticipates issues, and moves to resolve them.
• Accountability: Takes ownership of one's accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards.
• Technical Proficiency: Experience with MS Office with particular emphasis on MS Word & Outlook

Physical Requirements:

• Position requires all forms of dexterity/mobility which may include extended periods of sitting/standing. May occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
• Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
• May be required to drive for business purposes and must hold a valid driver's license in good standing and maintain personal auto insurance in compliance with local or state requirements.
• Ability to work in a fast-paced, occasionally noisy, or distracting environment.

Details

• 3 - 6 month Contract
• Location: ON-SITE in Irving, TX
• Pay rate: $20 per hour
• Employment consideration is contingent on passing a background check