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Call Center Bilingual Agent
Call Center Bilingual AgentRecruiting Lion Solutions • Dallas, TX, us
Call Center Bilingual Agent

Call Center Bilingual Agent

Recruiting Lion Solutions • Dallas, TX, us
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Job Description

This is a remote position.

Remote Bilingual Call Center Agents (English / Spanish)

Join the Pride and ROAR with Us!

Recruiting Lion Solutions is on the hunt for talented Bilingual Call Center Agents ready to join our client's workforce. Join a dynamic, supportive, and fun work environment in the telecommunications industry. If you love helping people, thrive in fast-paced settings, and want to grow in your career — this opportunity is for you!

Position Overview

As a Remote Bilingual Call Center Agent, you’ll be the voice of the brand, delivering exceptional customer experiences through inbound and outbound calls, chat, and email — a full omni-channel environment. You’ll assist customers with account questions, billing inquiries, service and product details, membership information, simple username / password reset troubleshooting, and light upselling.

All customer interactions are in both English and Spanish. Fluency in both languages is required.

What You’ll Do

  • Handle inbound and outbound customer calls , chat, and email support
  • Answer general account and billing questions
  • Assist with simple troubleshooting (username / password resets)
  • Provide product and membership information
  • Upsell services when appropriate
  • Deliver empathetic, exceptional customer service
  • De-escalate calls professionally when needed
  • Manage 70–120 calls per shift
  • Contribute to a positive, team-oriented culture — even remotely!

Requirements

  • Fluent in English & Spanish (spoken and written)
  • 4+ years of Customer Service experience (call center preferred)
  • Ability to type 25 WPM minimum
  • Must pass a Criminal Background Check and Pre-Employment Drug Test
  • Must be able to work in the United States legally
  • Strong empathy, communication, and problem-solving skills
  • Enjoys helping others and creating memorable customer experiences

    • Position Details

  • Pay : $16.00 / hour + incentives & growth opportunities
  • Schedule Availability : Between 6 : 00am–7 : 00pm CST
  • Days : Sunday–Monday; 8-hour shifts, 40 hours / week
  • Two consecutive days off
  • Weekend availability required
  • Biweekly pay
  • Company Benefits (medical, dental, vision, and more)
  • Remote position | Unites States Only (must have stable internet and a quiet workspace)

    • Recruiting Lion Solutions is an Equal Opportunity Employer.

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