Director of Information Technology

Since 1887, Crouse Health has been a leading healthcare provider in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued. Crouse Health offers a full range of general and specialty care, inpatient and outpatient services, as well as community health education and outreach programs.

Crouse Health is hiring a Director of Information Technology.

Schedule: Full Time, Days, 8:00am-4:30pm.

Pay Range: $150,000.00 - $175,658.00 / annual

Director of Information Technology Position Responsibilities:

Strategic Leadership:

• Develops and executes the hospital’s IT strategy and roadmap in alignment with organizational goals and healthcare industry best practices.
• Serves as a trusted advisor to executive leadership on technology strategy, digital transformation, cybersecurity risk, and emerging technologies.
• Leads change management efforts to successfully implement and sustain technology initiatives across clinical and non-clinical areas.

Epic System Oversight:

• Provides overall leadership and accountability for the Epic Electronic Medical Record (EMR) system and related clinical and revenue cycle applications.
• Ensures Epic is effectively implemented, maintained, upgraded, and optimized to support patient safety, clinical quality, regulatory requirements, and provider efficiency.
• Partners with operational leaders to align Epic functionality with clinical and revenue cycle workflows and overall operational needs.
• Oversees Epic governance, prioritization, change control, testing, training coordination, and post-implementation optimization.
• Ensures appropriate staffing models, vendor partnerships, and internal expertise to support Epic and other mission-critical clinical systems.

IT Operations & Infrastructure:

• Directs day-to-day IT operations, including systems, applications, infrastructure, network, and end-user support.
• Ensures high availability, performance, and reliability of all clinical and business systems.
• Oversees cybersecurity, disaster recovery, business continuity, and data protection programs.
• Establishes and monitors service levels, performance metrics, and continuous improvement initiatives.

Financial & Vendor Management:

• Develops and manages the IT operating and capital budgets with strong fiscal accountability.
• Evaluates, selects, and manages technology vendors and contracts to ensure value, performance, and compliance.
• Leads technology investment planning to balance innovation, risk management, and cost effectiveness.

Leadership & Talent Development:

• Leads, mentors, and develops IT management and staff, fostering a culture of accountability, collaboration, and continuous learning.
• Establishes clear goals, performance expectations, and professional development plans for the IT team.
• Builds a high-performing organization capable of supporting a 24/7 healthcare environment.

Governance, Compliance & Risk Management:

• Ensures compliance with all applicable federal, state, and local regulations, accreditation standards, and hospital policies, including HIPAA and information security requirements.
• Establishes governance structures, policies, and controls to protect information assets and ensure data integrity.
• Maintains current knowledge of healthcare IT trends, regulatory changes, and best practices.
• Other duties as assigned.

Director of Information Technology Position Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field required.
• Master’s degree in Healthcare Administration, Information Systems, Business Administration, or a related field preferred.
• Minimum of 5–7 years of progressively responsible leadership experience in healthcare information technology.
• Demonstrated experience leading enterprise IT operations in a hospital or health system in a hospital or health system environment.
• Experience with Epic EMR implementation, optimization, upgrades, or ongoing operational support strongly preferred.
• Strong leadership, strategic planning, and decision-making skills.
• In-depth understanding of healthcare information systems, clinical workflows, and EMR platforms (Epic preferred).
• Proven ability to lead complex, cross-functional initiatives in a fast-paced healthcare environment.
• Excellent communication, financial management, and relationship-building skills.
• High level of integrity, accountability, and professionalism.

Benefits Overview:

• Medical, Dental, Vision, FSA, and 401K.
• Company paid life insurance.
• Tuition Assistance and Workforce Development Opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.
• YMCA Subsidy program.