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Senior Manager Restoration & Operations Support
Senior Manager Restoration & Operations SupportPortland General Electric • Beaverton, OR, US
Senior Manager Restoration & Operations Support

Senior Manager Restoration & Operations Support

Portland General Electric • Beaverton, OR, US
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Senior Manager Restoration & Operations Support

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

PGE is seeking an experienced and dynamic senior manager to lead our critical restoration & support services operations team. This role requires someone that is an industry expert with a comprehensive understanding of utility operations, engineering principles and a strategic mindset.

The ideal candidate will possess :

  • Expert knowledge of the utility industry, including electrical distribution, transmission and generation facilities.
  • Expert knowledge in outage restoration practices and procedures.
  • In-depth understanding of engineering and construction theory and principles with a focus on design and operational aspects of transmission and distribution systems.
  • Thorough comprehension of PGE's philosophy, policies, practices, goals and objectives.
  • Advanced expertise in operational technologies applicable to the utility industry.
  • Strong grasp of operations planning and budgeting process.
  • Proven skills in strategic planning, resource allocation, human resources management and leadership.

The successful candidate will be responsible for overseeing restoration efforts, supporting daily operations and driving continuous improvement in our service delivery. They will play a crucial role in ensuring PGE maintains its high standards in power distribution and transmission.

This role offers an exciting opportunity to shape the future of energy delivery in our region while working with a team of dedicated professionals.

Job Function Summary : Manages a diverse set of functions related to transmission and distribution operating activities - including oversight over T&D first response for outage, field power quality group, underground core operations, transmission inspections, apprentice training, and operational support services.

Career Level Summary :

  • Provides leadership to managers and professional associates.
  • Is accountable for the performance and results of multiple related teams.
  • Develops departmental plans, including business, production and / or organizational priorities.
  • Decision making is guided by department / district objectives.

    • Key Responsibilities :

  • General Management : Assists the director, power delivery, in leading and managing the overall performance of the response, restoration and operation support functions. This includes direct oversight of Eagles, Special Testers, Reliability Technicians, Underground Core, Oil Spill response and operation support services. Ensures that rapid response and incident management protocols are executed efficiently to restore service, safeguard assets, and maintain customer trust. Supports and ensures delivery of safe, reliable, stable and economic power services to all PGE customer classes, including outage restoration, customer service and labor relations.
  • Operational Management : Manages multiple response and support teams across regions through direct-report managers; ensures accountability and effective team results; and serves as senior manager for overall Restoration and Operations Support performance. Oversees the efficient execution of emergency response and operational support activities, including unplanned outage management and incident recovery to provide timely (CAIDI) and safe restoration for customers. Ensures that departmental operations are managed effectively and economically to facilitate power delivery to customers while meeting safety, environmental, cultural and community requirements; ensures effective employee engagement and cost-effective use of resources to meet the needs of the company, customers and employees and contribute to the profitability of PGE. Ensures that departments and functions meet short- and long-term Power Delivery and corporate goals and objectives; utilizes business metrics to measure and provide feedback to improve performance. Ensures that departments and functions operate in alignment with federal, state and local regulations, standards, laws, regulations and company policies and directions and carry out the intent of senior management and the director of Power Delivery. Ensures that all managers fulfill managerial accountabilities and foster an environment and culture consistent with PGE's values. Manages the department safety culture in collaboration with the Safety Department to attain the goal of zero injuries; holds managers and employees accountable for working safely, consistently and fairly enforcing all safety, health and work rules. Provides leadership for appropriate company outage response to T&D system damage from major storms or other system emergencies. Actively participates on leadership teams as directed by the director of Power Delivery.
  • Strategic Management : Develops and manages the long-term vision and executes strategic plans that align with the vision of the director of Power Delivery and corporate strategic plans. Develops functional strategies, establishing highest-level priorities and ensuring achievement of major department objectives for restoration and operational support functions as directed. Establishes internal & external partnerships with other areas to develop and implement plans in response to changing markets, competitive pressures and customer expectations. Supports the development and implementation of strategic direction to integrate Operations and other cross-functional activities as directed by the director of Power Delivery. Develops a utility operations labor strategy that builds a collaborative labor / management relationship.
  • Manage Internal / External Relationships : Develops and maintains relationships with senior management at peer utilities, industry organizations, key customer groups and community / governmental organizations. Represents PGE and effectively communicates / negotiates on behalf of the company with all levels within these groups. Effectively addresses all service quality and reliability needs of industrial, commercial and residential customers as they relate to Power Delivery. Productively collaborates with various PGE departments and stakeholders, including, but not limited to, Grid Operations, Repair-Dispatch, Customer Service, Service & Design, PGE Safety, BCEM, T&D Engineering, Crew-Coordination, Wildfire, IT, Environmental, HR and Corporate Communications.
  • Functional Leadership : Exercises comprehensive functional and industry knowledge in specialized areas; identifies and resolves complex multidimensional business problems; exercises delegated authority over planning, direction and timely execution for a functional area or program; establishes and maintains contacts with management levels within and outside the company and at government agencies and with industry experts in accomplishing function or program objectives.
  • Financial Management : Sets strategy and develops plans, policies and processes for the accounting, budgeting and, where applicable, charging of department resources and services, including the definition of cost models and charging models; sets, negotiates, approves and manages all financial budgets and targets, ensuring that there is adequate funding for department objectives and plans.
  • Resourcing : Oversees workforce planning and resource strategy across multiple departments, ensuring that there is adequate skilled resource to meet planned service delivery or department objectives; ensures integration with strategic human resource plans; responsible for recruitment, development and demand forecasts for multiple departments.
  • Professional Development : Determines organizational development needs in line with business needs and strategic direction of departments; generates development strategies to achieve required change; monitors progress and evaluates business benefits achieved.

    • Education / Experience :

  • Requires a bachelor's degree in business administration, engineering or other related field or equivalent experience.
  • Typically, 15 or more years of professional experience in a related field; management / supervisory experience required.
  • Experience in Line Operations Management.
  • Strong understanding of T&D systems.
  • Strong understanding of local and national electric code.
  • Requires a valid Driver's License and a history of safe driving practices.

    • Knowledge, Skills, Abilities :

    Functional Competencies :

  • Expert knowledge of the utility industry and engineering and construction theory and principles.
  • Expert knowledge of electrical distribution, transmission and generation facilities.
  • Expert knowledge of design and transmission and distribution operations.
  • Expert knowledge of company philosophy, policies, practices, goals and objectives.
  • Expert knowledge of operational technologies applicable to the utility industry, including electrical distribution, transmission and generation principles.
  • Advanced knowledge of operations planning and budgeting processes.
  • Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resources and modeling, leadership technique, production methods and coordination of people and resources.
  • Advanced knowledge of federal and state laws relating to company practices and operations.
  • Advanced knowledge of applicable labor contracts.
  • Expert ability to represent the corporate position to external entities.
  • Advanced ability to conceptualize technical management principles and apply them to actual situations.

    • General Competencies :

  • Expert analytical thinking skills.
  • Expert business acumen.
  • Expert decision-making skills.
  • Expert delegation skills.
  • Advanced negotiation skills.
  • Advanced performance measurement and improvement skills.
  • Expert safety leadership skills.
  • Intermediate strategic organization skills.
  • Intermediate vision
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