Food Service Manager (nomnom Post Falls | Full-Time)
nomnom Food Service Manager
Salary Range : $18.30-$23.25 Hourly
$3.00 shift differential eligibility
Work Location : 5231 W Riverbend Ave. Post Falls, Idaho 83854
The Opportunity :
- Be part of the multi-state team that keeps America moving Our local retail brand, nomnom, represents our company in the Pacific Northwest, where our communities come to find not only fuel, but also snacks and sweet treats.
- Give your neighbors friendly, smiling service and make their lives a little easier. You'll help members of your community fuel their cars and satisfy their hunger.
- Enjoy great compensation and a collaborative culture. We welcome and encourage input from all employees and you'll become part of a team that includes hardworking and creative professionals who love to win.
- Pursue career opportunities in Retail, Marketing, Oil Refining, Logistics and other areas of a growing company across multiple states.
Primary Job Responsibilities :
Safety :
Maintain a safe work environment for employees and customers by setting safety as a priorityEnsure gas pumps, lot and store areas are clean and free of debris at all timesWork with Safety Team and conduct monthly mandatory meetings and trainingsReport safety incidents in a timely manner and comply with safety policy, programs and processesFood Management :
Answering questions about the food items offeredFood preparationAdhering to safe and sanitary food handling practices as required by federal and state regulationsReplenishing supplies and food offeringsCleaning surface areas, throwing away trash, etc.Lead & train food inventory processGeneral housekeeping dutiesResolving customer complaints and ensuring customer satisfactionLeadership and Personnel Management :
Train, develop, guide and evaluate food service employees to operate food service effectively and safely to provide superior customer serviceMaintain a professional and supportive image among subordinates and supervisorsWork with recruiting team to actively recruit, interview and select qualified applicants utilizing non-discriminatory management skillsAssist Store Manager as they prepare and submit all employee paperwork accurately and timelyEnsure that all employees receive continuous on-the-job and company required training to improve food and customer service performance and safety awarenessMotivate, provide feedback, and share employee recognition to improve individual and food service performanceAssist Store Manager in addressing employee performance and violation issuesSet and communicate performance expectations, and evaluate actual performance based on those expectations as extension of the Store ManagerDevelop potential employees through coaching and training so they are ready for promotion to the next levelCarry out all company policiesCustomer Service and Site Relationships :
Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assist in resolving customer issuesAccurately ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products soldDevelop positive and professional relationships with all customers, vendors and contractorsResponsible for all cash, monies and inventory during shiftAs a top priority, develop and assign tasks appropriately to ensure that the store is clean, adequately stocked and organized for fast, convenient and professional service to customersEnsure friendly, welcoming and well-maintained store environment to provide customers with a buying experience that meets their expectationsMonitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive sellingAssist customers at the pump and in the store to find the desired product and operate equipmentActively solicit customer feedback via consistent personal interaction and engagementEnsure complaints are resolved quickly and sincerely to the customer's, vendor's and contractor's satisfactionPromote and ensure a safe, positive public image within the communityPromote and grow Loyalty Rewards programBusiness and Financial Management :
Plan and manage store activities to maximize operating profitMonitor merchandise, food movement and competitor offerings to assist in development of store specific product mix and pricing strategiesMaintain store layout and product displays per schematicsExecute store level sales promotions and assist in implementing network-wide promotional and advertising campaignsManage food inventory to ensure optimum stocking levelsControl operating expenses, including maintenance, utilities, supplies and inventory lossPrepare and submit daily sales and waste reports accurately and timely, including invoices and bank depositsSafeguard and account for all money received and disbursedOrganize and maintain all site files, manuals, and other information materialsReceive food using proper check-in procedures when working with vendorsObtain and maintain all required food and age restricted product certifications within 2 weeks of employmentFacilities Management :
Assist in maintaining appearance standards of paving, lighting, canopy and other physical structuresReport facility issues as neededEnsure facilities and equipment are in safe working orderMaintain dispensing and store equipment to ensure clean, sanitary and safe working conditions at all timesPersonnel Assistance :
Maintain a professional and supportive image among subordinates and supervisorWork with Store manager to create, maintain, improve teamwork, and provide training assistance to new associatesAssist with staffing and schedule labor to meet customer demand while staying within budgetNote : This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.
Physical Demands :
Ability to stand and / or walk for an entire shiftAbility to see with 20 / 40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumpsAbility to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situationsAbility to follow safety procedures (eg. respond to safety alarms, contact 911 for emergencies)Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeepingFrequent squatting and kneeling required for obtaining and / or replenishing itemsAbility to push / pull with arms up to a force of 20 pounds (i.e. utilizing a hand-truck)Frequent lifting of 20 pounds or less from floor to waist, overhead and carry a short distanceSometimes required to lift in excess of stated conditions up to 50 poundsAbility to climb a stepladder to stock or retrieve materials and / or place or remove signsNote : There may be exposure to gas fumes and solvents, and occasional noise.
Qualifications :
To meet the basic qualifications for this role you will be at least 19 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.
Additional qualifications include :
High School Diploma or GED preferredExperience in retail sales, food service and handling cash preferredPerform basic math accuratelyPrevious food supervisory experience preferredBen