Mail Specialist

What You'll Do

As our Mail Specialist you will support multiple departments by managing inbound and outbound paper mail tasks essential to sales and use tax compliance and business registrations.

You will ensure handling of exemption certificate requests, original and amended back-filing returns, business licenses, voluntary compliance service submissions, and deregistration forms. The Mail Specialist will work with multiple teams to ensure accuracy, compliance, and resolution of issues.

Reporting to the Manager, Managed Services, you will be office-based in downtown Durham, 40 hours per week. We may request occasional overtime

What Your Responsibilities Will Be

• You will fulfill inbound and outbound paper mail tasks for multiple teams, ensuring accuracy.
• Process and track exemption sales and use certificate requests.
• You will prepare, file, and mail original and amended back-filing sales and use tax returns.
• Submit applications for business licenses and related registration requests.
• Handle voluntary compliance service mailings, including voluntary disclosure agreements and registration changes.
• Maintain organized tracking of mailings, filings, and confirmations.
• Communicate with Departments of Revenue (DORs) to resolve mail-related or filing issues.
• You will support team with updates to process documentation and recordkeeping needs.
• Notarize license forms and / or provide personal driver's license as authorized agent on behalf of customers.
• Occasionally hand deliver urgent mail to FexEx locations near Durham office or other approved vendors
• Occasionally pick up mail from USPS.
• Occasionally use mail machines such as printers, scanners, relays, and postage applications.
• You will use multiple technological systems made by Avalara or third-party applications like SFTP, Google Office, Smartsheet.
• Reliable transportation. We may require a personal vehicle for mail pickup or drop off.

What You'll Need to be Successful

#LI-Onsite

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.

We're An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company - we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.