Medical Secretary-Surg Serv / PT / 32 hours per week

Job Summary

Performs a wide variety of cross-coverage duties to provide clerical and / or clinical support to physician practices including but not limited to patient reception, flow and care. Maintains patient electronic records and insures adequate office and medical supplies for assigned areas. Explains policy and procedure and routes patient information. Answers phone calls and assesses as necessary. Works closely with Centralized Appointment Scheduling to assure patient levels are maximized. Provides clinical support as assigned under the direction of the Medical providers.

Performs Administrative Support Duties :

• Performs various reception duties : answers phones, processes patients and accurately reviews / enters demographic / insurance information into system
• Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment
• Assists Office Manager with projects and requests
• Compliant with company / financial policy and procedure
• Maintains reception area and work space in a neat, clean order
• May be required to float to other areas as required by business needs

Effectively Manages Patient Appointments and Registration and Patient Care

Processes Patient Payments Daily

Ensures Specialist Authorization and Certifications Are Completed For All Visits

Collects Patient Data and Materials When Working in Clinical Capacity

Assists With Patient Care and Maintains Clinical Areas

Qualifications

Educational / Minimum Requirements :

High School Graduate. Prefer six months experience as a medical secretary, patient access, customer service representative, or other healthcare-related experience.

State / Federal Mandated Licensure or Certification Requirements :

None

Bristol Hospital Mandated Educational Requirements :

General orientation at time of hire. Fire / Safety / Infection Control annually. Other programs as mandated by Hospital.

Special Requirements :

Demonstrated proficiency in electrocardiographic testing. Must be able to take vital signs, knowledgeable in medical terminology, anatomy and physiology. Familiarity with medical equipment common to a medical practice. May be required to float to other areas as business needs dictate.

Physical Requirements :

Bending, stooping, walking, sitting on a daily basis. On feet most of the day. Assists patients in and out of treatment rooms, in and out of chairs, on and off exam tables. Ability to spend one to four hours / day at computer terminal / personal computer performing data entry analysis. Must be able to hear with sufficient acuity so as to understand routine conversation in person or over telephone. Must possess sufficient visual acuity so as to read, use computers and conduct essential job functions in an acceptable manner. Must be able to speak so as to be understood by the average person. Significant documentation and paperwork review requiring extensive visual acuity.

Work Environment :

Medical office setting with direct exposure to patients, body fluids, possible exposure to blood borne pathogens. High volume of telephone and personal contact with customers. (If performing Radiologic Technologist key job elements will have radiation exposure.)

Cognitive Requirements :

Must be able to triage patients according to need and time requirements. Must possess excellent communication skills. Must provide comprehensive, accurate initial assessment to Medical Providers. Must be able to read both routine and technical information with comprehension. Must be able to write so the average person can comprehend. Must be able to perform simple calculations for medication doses, physical exams and tests administered. Maintains knowledge of CLIA requirements

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.