Content & Knowledge Manager

About Us

At Rezdy, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.

About the Role

The Content & Knowledge Manager is responsible for shaping, maintaining, and optimizing the company’s internal and external knowledge ecosystems. This role ensures that employees and customers have access to clear, accurate, and up-to-date information—whether through internal support resources, documentation, or customer-facing knowledge content.

A successful candidate will bring strong strategic thinking, operational discipline, and exceptional communication skills. They will champion a knowledge-first culture and build processes that scale as the business grows.

This is an On site role, 5 days a week in office

Key Responsibilities

1. Team Leadership & People Management

• Lead, coach, and develop a team of two content / knowledge specialists.
• Provide regular feedback, mentorship, and professional development opportunities.
• Establish clear roles, expectations, and performance goals for team members.
• Prioritize team workflows, delegate effectively, and ensure high-quality output.
• Foster a collaborative, supportive, and documentation-centered culture.

2. Knowledge Strategy & Governance

3. Internal Knowledge Base (Support Wiki & Cross-Team Documentation)

4. External Customer Knowledge Base

5. Cross-Functional Collaboration

6. Tools, Analytics & Optimization

Preferred Qualifications

Success in This Role Looks Like

When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.

Here’s what you can expect :

You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way.

We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.

Salary range : $100,000 - 115,000