Carrier Performance Manager

Carrier Performance Manager

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we're more than just a bit selective when it comes to hiring new team members.

Position Overview

The Carrier Performance Manager serves as the central point of coordination between Goosehead and its carrier partners. This role is responsible for optimizing our carrier portfolio, driving profitability, ensuring an outstanding client experience, and fostering strong, mutually beneficial partnerships. The ideal candidate will combine analytical rigor, operational savvy, and a client-centric mindset to deliver superior outcomes for Goosehead, our agents, and our carrier partners.

Principal Duties And Responsibilities

• Product Portfolio Optimization : Continuously evaluate and refine Goosehead's suite of carrier offerings to ensure agents have access to a comprehensive, competitive, and high-converting set of insurance products across all key markets and client segments.
• Economics & Profitability : Negotiate favorable commission structures, profit-sharing agreements, and volume incentives to enhance agency profitability.
• Client Experience Oversight : Monitor and influence claims satisfaction and policy retention, holding carriers accountable for delivering an exceptional end-to-end client experience.
• Risk & Compliance Management : Assess carrier stability, underwriting quality, and regulatory compliance in partnership with Legal to reduce risk exposure and ensure the long-term sustainability of our platform.
• Operational Streamlining : Collaborate with carriers to eliminate service friction, integrate systems, and improve process efficiencyreducing operational complexity and cost for agents and service teams.
• Performance Intelligence : Track and report on carrier performance using a disciplined data and analytics approach, informing strategy, identifying opportunities, and ensuring transparency and accountability across the portfolio.

Experience and Education

Required Skills and Abilities

Benefits Summary

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.