Donor Services Support Specialist

Job Description

Job Description

Provides first point of contact for all Donors and internal department regarding regulated inquires, collection process issues and requests related to SOP questions. Provides timely document review, tracks errors and offers solutions for Donor Services processes. Acts as a liaison to resolve internal processing errors and delivers outstanding internal customer service.

Responsibilities :

• Provides first point of contact support to incoming calls / emails / requests from Donor Services or representatives to answer questions, resolve issues and respond to inquiries
• Provides excellent customer service by responding to inbound and making outbound calls in a timely manner and displaying professionalism towards all customers and documents all call information according to standard operating procedures
• Identifies Donor Service’s needs, clarify information, research every issue and provide solutions and / or alternatives
• Assists Donor Services and Recruitment department with meeting department metrics
• Provides support with validation of system related to Donor Services
• Initiates Smart CAPA, participate in error management and document resolutions.

EDUCATION AND / OR EXPERIENCE :

High school diploma or equivalent and six months to one year related experience and / or training.

KNOWLEDGE, ABILITIES AND SKILLS :

PHYSICAL REQUIREMENTS :

Tasks involve ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and / or pulling of objects and materials of light weight (up to 20 pounds). Some tasks may involve manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station.

OneBlood is an Equal Opportunity Employer / Vet / Disability / Other Protected Categories

Company Description

OneBlood is a not-for-profit 501(c)(3) community asset responsible for providing safe, available and affordable blood to more than 200 hospital partners and their patients. The service area of OneBlood includes Florida, Southern Georgia, North Carolina and South Carolina.

The OneBlood name is a constant reminder of the collective power we share to save another person’s life.

Company Description

OneBlood is a not-for-profit 501(c)(3) community asset responsible for providing safe, available and affordable blood to more than 200 hospital partners and their patients. The service area of OneBlood includes Florida, Southern Georgia, North Carolina and South Carolina. \r\n\r\nThe OneBlood name is a constant reminder of the collective power we share to save another person’s life.