County Market Customer Service Associate

SUMMARY

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction
• Maintains customer satisfaction by providing solutions to concerns
• Learns and uses the GUEST program

Greet Customers. Be sincereUse a smile. Project a friendly mannerEngage the customer in casual conversationShow respect toward customers purchasesThank them

Ensures compliance with all laws, policies and procedures through regular front end managementProcesses information and merchandise through computer system and POS register system at lanes, self-checkout / RAP attendant and service deskService Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)

KEY ATTRIBUTES

SUPERVISORY RESPONSIBILITIES

Manages 3-12 Associates on the front end. Follows NFI policies and applicable federal, state and local laws.Assign and direct workAddress complaints and resolves problems EDUCATION and / or EXPERIENCE

There is no required education and / or experience LANGUAGE SKILLS

Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write routine reports and correspondence. Present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication) CERTIFICATES, LICENSES, REGISTRATIONS

There is no required certifications, licenses, or registrations RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelLaddersStepladderUniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2 / 3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and / or move up to 15 pounds Frequently (Between 1 / 3 to 2 / 3 of the time)

Overhead liftingClimbBalanceLift and / or move up to 25 pounds Occasionally (Less than 1 / 3 of the time)

SitCrawlSmellLift and / or move up to 50 pounds Vision

CloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colors WORK ENVIRONMENT

Occasionally

Risk of electrical shockOutdoor weather conditions from exterior doorsChemicals while cleaning Noise Level

Moderate PAY RANGE (depends on industry experience)

Min. Wage up to $18 / hour (IL Locations Only)

BENEFITS (eligibility based on full-time / part-time status)

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