Customer Service CoordinatorCorporate Flight Management • Smyrna, Georgia, USA
Customer Service Coordinator
Corporate Flight Management • Smyrna, Georgia, USA
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation. Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding. Accrual of up to 56 hours of paid sick leave per year. Unused sick leave rolls over annually until your sick bank reaches 480 hours. Eligible to receive vacation hours on January 1st following your hire date. These hours will be vested and available for use in accordance with Company policies. NRSA (non-revenue / space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service. Eligible for various types of leave including : Non-Medical Family Care Leave Maternity and Paternity Leave Personal Leave Detailed leave policies are outlined in the Contour Airlines Employee Handbook which will be provided during onboarding. Contour Airlines offers a competitive salary based on your prior work experience. Manage and coordinate system-wide flight delays within the Companys operating systems ensuring timely and accurate communication to internal and external stakeholders. Communicate delay plans to divisions outside of SOC maintaining strong cross-departmental alignment. Assign gates and update gate changes throughout the day ensuring FIDS / GIDS accuracy and continuity of station operations. Anticipate passenger disruption needs and collaborate with stations and Reservations on re-accommodations and service recovery. Support the Reservations team during peak call volume IROPs and large-scale re-accommodation events. Create update and manage customer servicerelated training documents resource libraries and digital applications. Deliver customer service training (new hire recurrent targeted refreshers) via in-person sessions webinars and on-site visits. Research track and report on irregular operations (IROPs) identifying trends and improvement opportunities. Manage monitor and report key performance indicators (KPIs) related to customer service station performance and guest impact. Comply with all departmental policies and procedures. Other duties as assigned by leadership Be at least 23 years of age. Ability to accept assignment at the Contour Airlines Corporate Headquarters in Smyrna TN. Ability to travel up to 25% of the time (primarily planned station support and training). Experience with HRIS LMS or other training / knowledge-management systems preferred. Knowledge of employment-related regulations customer service best practices and operational compliance standards preferred. Must have a high school diploma or GED equivalent Experience working for a Part 135 Charter Operations preferred Experience in luxury sales preferred Willing to be scheduled as an after-hours on-call person in rotation with other personnel to include weekends and holidays. Must be willing to carry a mobile phone or other similar communications and be accessible 24 / 7 as needed. Must be able to negotiate and close. Must have a valid drivers license and good driving record. Be authorized by law to work in the United States and able to travel in and out of the United States. Must have experience and be highly proficient in Microsoft Office 365 Excel Word Outlook and related software. Able to pass a required 10-year work history review and submit to criminal history records check. Must understand read and write English. Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. Possess strong leadership interpersonal and organizational skills. Must have well-developed people skills and ability to work with a variety of personalities. Able to coordinate multiple priorities and meet deadlines. Able to handle interruptions and a fast-paced environment. Maintain strong attention to detail. Be self-motivated and able to motivate others Excellent interpersonal and conflict resolutions skills. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Thorough knowledge of employment-related laws and regulations. Ability to manage multiple complex projects simultaneously. Excellent communication skills both written and verbal delivered with tact and professionalism. Ability to work independently and as part of a team. Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA EPA state and federal regulations.
Job Details
Contour Aviation Headquarters - Smyrna TN
Full Time
High School
Negligible
Any
Customer Service
Description
Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines our core values guide every action and decision. We are unwavering in our commitment to integrity and safety which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence consistently striving to think like a customer. We believe there is strength in unity and we work together as a team to achieve ambitious goals.
Full-Time Employee Benefits & Compensation Overview
As a full-time employee of Contour Airlines you are eligible for the following benefits and programs :
Insurance
- Health vision and dental insurance plus short / long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
401(k) Savings Plan
Paid Sick Leave
Vested Vacation Hours
Non-Revenue / Space Available (NRSA) Travel Privileges
Leaves of Absence
Medical Leave
Compensation Details
Equal Employment Opportunity
Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age citizenship color creed sex national origin race religion sexual orientation political affiliation marital status pregnancy pre-disposing genetic characteristics veteran status military status disability gender identity or expression familial status criminal history status as a victim of domestic violence or any other protected status.
Accommodations
Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process please contact Human Resources at .
Join Our Growing Team
Contour Airlines rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.
Key Responsibilities
Qualifications
Disclaimer : The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities duties and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.
Required Experience :
IC
Key Skills
Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing
Employment Type : Full-Time
Department / Functional Area : Customer Service
Experience : years
Vacancy : 1
[job_alerts.create_a_job]
Customer Service Coordinator • Smyrna, Georgia, USA
[internal_linking.similar_jobs]
Check in Vendor deliveries to verify product is consistent with packing slips, that product is in saleable condition and ensure the Company receives proper credits for short deliveries or breakage....[show_more]
PharMerica is hiring a Full-Time Pharmacy Purchasing Coordinator in Smyrna,GA !.Join our closed-door pharmacy team where you’ll work in a non-retail environment, dedicated to meeting ...[show_more]
Premier Generators, a Power Support Partners Company, is founded on the idea that a business can sincerely improve the world.
We are a group of individuals who set out to build a team of people that...[show_more]
Tidewater specializes in the development of cutting edge marketing campaigns allowing us to safely generate revenue and extend company outreach for our top industry leading clients.Our Business Dev...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...[show_more]
Shipping & Customer Support Coordinator.A specialty chemical manufacturer is seeking a Shipping and Receiving coordinator to join their team.
This is a great opportunity to work with a team that tak...[show_more]
Coordinate routings and scheduling of flights with various clients.This process typically begins with the client requesting a price quote which can lead to a confirmation.
Training schedule : Monday-...[show_more]
Openwork is currently engaged in a search to find a v.Apply today if you meet the qualifications listed below.Answering parts department phone calls and e-mail correspondence.Collecting, sorting, a...[show_more]
We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income.
You’ll explore proven side-hustle models, try them out, and find...[show_more]
You will provide above and beyond customer service and an unmatched level of personal attention to residents.You will address our resident's service needs and will help maintain facility operations...[show_more]
This position performs duties necessary to treat patients in accordance with the physician's order and departmental policy.
Works independently in all acute and critical care settings.Consults with ...[show_more]
This position is primarily responsible for helping to keep track and publish policies relating to all phases of Parts Department activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES : .Core duties and re...[show_more]
At PT Solutions Physical Therapy, we're more than just a private practicewe're a clinician-founded, mission-driven community dedicated to expanding access to life-changing care.As a Patient Service...[show_more]
We’re looking for a driven transaction coordinator to manage contracts throughout the entire home-selling and buying process.
You’d be responsible for overseeing transactions from start ...[show_more]
The Factory Controller serves as the financial steward for the White Factory, ensuring accurate financial reporting, deep performance insights, and strong operational partnership.You will collabora...[show_more]
The DOT Estimator at Wavetronix serves as the central hub of communication within a direct territory sales team, with a primary focus on managing the bid process from start to finish.This role is r...[show_more]
PARTY COORDINATOR JOB SUMMARY The Party Coordinator is responsible for selling fun! Our ideal team member will serve as the 'First Point of Contact' of Urban Air and work with our guests to desig...[show_more]
Price Coordinator
All American Quality Food Inc • Douglasville, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Pharmacy Purchasing Coordinator
BrightSpring Health Services • Smyrna, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Technician
Premier Crossville • Kennesaw, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Assistant Customer Service Manager
Tidewater Consulting • Marietta, GA, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Benefits Customer Service Coordinator (50k-90k per year)
Professional Careers • Smyrna, Georgia
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Customer Experience Coordinator
TJX • Austell, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Shipping & Customer Support Coordinator
USA Jobs • Marietta, GA, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Charter Coordinator
Phoenix Air • Cartersville, GA, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Parts Coordinator
Openwork • Smyrna, Georgia, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Side Hustle Coordinator (Part-Time Remote)
Finance Buzz • Fairmount, Georgia, US
[filters.remote]
[job_card.full_time] +2
[last_updated.last_updated_30] • [promoted]
Service Technician
Continental Properties • Cartersville, GA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Respiratory Therapist, Adult Service Line, Greenville, S.C. - Rydal
Prisma Health • Rydal, GA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Parts Coordinator
1Powerconsulting • Smyrna, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Patient Services Coordinator
PT Solutions • Marietta, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Transaction Closing Coordinator
The Carl Hawthorne Team • Woodstock, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Plant Controller
Staffmark Group • White, GA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Inside Sales Coordinator (GA)
Wavetronix • Marietta, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Party Coordinator
Urban Air Adventure Park • Kennesaw, GA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]