Engineer

Title: Engineer

Location: Austin, TX (Onsite)
Employment Type: Contract - 4 months

Compensation
Pay Range:$23.12-$34.00 per HR

Description

• Provide onsite support for laptops and desktops.
• Utilize system administration skills to manage devices.
• Handle customer interactions effectively.
• Focus on reducing defects and improving service quality.
• Work collaboratively in a team-oriented environment.
• Manage and refresh aged laptops.
• Meet service level agreements (SLAs) for ticket resolution.

Key Responsibilities

• Assign and configure laptops for users.
• Manage software and hardware rollouts.
• Install, configure, and troubleshoot end-user workstations.
• Collaborate with multiple stakeholders.
• Respond to calls and emails regarding technical issues.

Qualifications

• Experience in IT Desktop Support.
• Strong communication skills for interaction with employees and contractors.
• Proven ability to meet SLAs for ticket resolution.
• Experience in a global, collaborative environment.

Core Technologies

Ticketing System | System Administration | Laptop/Desktop Support

Contact Information

Amit Junnarkar,AJunnarkar@itmmi.com

Benefits

Learn more about our benefits offerings here (https://www.mitchellmartin.com/careers/benefits-perks)

EEO Statement

Learn more about our EEO policy here (https://www.mitchellmartin.com/eoe-statement)